Ángela Moreno Moreno
Sydney,NSW
Summary
Senior banking leader with 10+ years of experience across strategy, transformation, and business management, including senior roles at ING Australia, ING Europe, and Deloitte. Proven track record supporting Executive-led agendas through operating model design, performance management, financial and workforce optimization, and delivery governance. Recognized as a trusted advisor to executive leadership, with deep experience translating strategy into execution, driving productivity and control outcomes, and enabling senior decision-making through clear analytics, governance rigor, and executive-ready communication. Brings a strong mix of consulting discipline, delivery credibility, strong stakeholder management and leadership presence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Manager to Chief Executive Retail
ING Bank
Australia
- 01.2026
- Trusted advisor to the Chief Executive, Retail, creating and supporting strategy execution, enterprise prioritisation and executive decision-making (covering 2.4 mill customers and 2k corporate employees).
- Drove operating rhythm, including KPI performance, productivity, cost, investment envelop, risk, restructuring programs and strategic initiative tracking (delivering $60 mill incremental revenue growth on Y.1)
- Led cross-coordination across Businesses, Operations, Risk, Finance, Compliance and Technology to ensure execution aligned to strategic priorities and big bets, acting as the linking pin amongst local and global stakeholders (increasing Return on Equity to 22%)
- Prepared Board- and regulator-ready materials, participate in Executive Committees and identified strategic risks and delivery constraints, enabling early intervention at executive level.
Digitisation Area Lead
ING Bank
Australia
- 01.2025
- Executive lead for digitisation, driving AI, automation and digital transformation across lending, onboarding and core operational journeys to build scalable, future-ready capabilities.
- Led AI initiatives and priority use cases delivering productivity uplift and control effectiveness, contributing to Straight-Through Processing improvement (~95%) across key processes.
- Managed the transition of critical Retail processes to Manila Hubs, shifting hundreds of thousands of annual volumes into a scalable offshore operating model while maintaining risk and service standards.
- Aligned local execution with global platforms and strategy, accelerating standardisation, reuse of global capabilities and sustainable cost-to-serve reduction at scale.
Senior Project Manager (Strategy & Transformation)
ING Bank
Australia
01.2022 - 01.2024
- Senior leader accountable for strategy execution and transformation delivery across onboarding, KYC/KYCO and critical operational control domains within Retail and Wholesale-adjacent operations (resulting in 50% cost reduction YoY)
- Reduced significant operational backlogs while leading cross-functional delivery across Operations, Technology, Risk, Finance and offshore teams, strengthening control effectiveness, regulatory posture and execution discipline through robust governance
- Designed and embedded COO-level KPI frameworks spanning throughput, risk, cost, capacity and customer outcomes to support data-driven executive decisions.
- Led the delivery roadmap for the Net Zero Housing Program while providing direct people leadership to 5 professionals, strengthening execution discipline, analytics capability and change readiness across platforms and operating models (+1% sustainable growth in lending portfolio)
Senior Customer Journey Expert / Senior Product Owner
ING Bank
Spain
01.2019 - 01.2022
- Led Anti-Money Laundering strategy execution and operational enablement for large-scale platforms across payments, accounts, cards and digital wallets in a highly regulated European environment.
- Delivered a new real-time fraud engine using modular architecture and strengthening control effectiveness (automating 2 mill alerts and preventing €10 mill in annual fraud losses)
- Managed a 20-person multidisciplinary team (Spain and Hubs Poland), establishing performance metrics and delivery cadences aligned to financial, operational and risk targets.
Senior Strategy Consultant – TMT
Deloitte
Spain & Colombia
01.2017 - 01.2019
- Provided executive level advisory services to multinational clients across highly regulated industries (Technology, Media and Telecommunications).
- Led strategy execution and transformation & optimisation programs focused on operational efficiency, digitisation, governance and risk mitigation.
- Advised executive leadership on execution risks, structural trade-offs and implementation roadmaps, authoring executive-level strategy papers and industry publications.
Mechanical Engineering Analyst
Técnicas Reunidas
Spain
01.2015 - 01.2016
- Early exposure to large-scale, multi-country delivery environments, supporting planning and execution of complex engineering programs.
Education
M.S. - Business & Project Management
APIC Sydney
B.Eng. - Energy Engineering
Polytechnic University of Madrid & Léonard de Vinci of Paris
Skills
- Corporate Banking Operations
- COO Office / Business Management
- Strategy Execution & Transformation
- Operating Model & Process Optimization
- Financial Performance (Cost, Productivity, FTE)
- Target Setting & KPI, OKR, Quarterly planning Frameworks
- Governance, Controls & Regulatory Alignment
- Executive & Board-Level Reporting
- Cross-Functional Leadership (Ops, Tech, Risk, Finance)
- Change Management & Stakeholder Influence
- Agile way of working
Certification
- Yale School of Management – Women’s Leadership
- IE Business School – Chief Technology Officer
- Lean Six Sigma – Green Belt
- Northwestern University – Product Marketing Analytics
- CFA Institute – Investment Foundations
- Professional Scrum Product Owner and Scrum Master
LANGUAGES
Spanish (Native)
English (Fluent)
French (Professional)
German (Conversational)
COMMUNITY
Mosaic: Multiculturality, Diversity and Inclusion IBAL, Board Member, Board Member – Mosaic: Multiculturality, Diversity and Inclusion IBAL, Church Volunteering – serving community needs and supporting ministries, Rainbow Omega – supporting kids with disabilities in Birmingham Alabama
ADDITIONAL INFORMATION
- Authorized to work in Australia; open to US relocation / sponsorship discussion
- Extensive experience working across European, APAC, and global time zones
- Strong interest in Wholesale Banking, COO Office, and enterprise operations roles
Timeline
Senior Project Manager (Strategy & Transformation)
ING Bank
01.2022 - 01.2024
Senior Customer Journey Expert / Senior Product Owner
ING Bank
01.2019 - 01.2022
Senior Strategy Consultant – TMT
Deloitte
01.2017 - 01.2019
Mechanical Engineering Analyst
Técnicas Reunidas
01.2015 - 01.2016
Business Manager to Chief Executive Retail
ING Bank
- 01.2026
Digitisation Area Lead
ING Bank
- 01.2025
B.Eng. - Energy Engineering
Polytechnic University of Madrid & Léonard de Vinci of Paris
M.S. - Business & Project Management
APIC Sydney