Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NICK H TRAN

Melbourne,Australia

Summary

Motivated and results-driven retail professional with over 5 years’ experience across luxury fashion and beauty. Skilled in clienteling, sales performance, and delivering exceptional customer experiences. Proven track record of exceeding KPIs, building long-term client relationships, and thriving in high-volume retail environments. Seeking to contribute strong communication, styling, and service expertise as a Client Advisor / Sales Associate.

Overview

5
5
years of professional experience

Work History

Beauty Advisor – Sales Specialist

L’Oréal Luxe (Kiehl’s, Lancôme, YSL Beauty)
01.2021 - Current
  • - Consistently exceeded KPIs, including AUS (Average Unit Sale) and IPT (Items Per Transaction).
  • - Provided skincare consultations, personalised product recommendations, and education.
  • - Built lasting client relationships with follow-ups, event invitations, and CRM.
  • - Delivered sales results while maintaining department organisation and visual standards.
  • - Conducted stock checks and cycle counts to ensure accurate inventory.

Sales Associate (Christmas Casual)

Michael Kors – DFO Essendon
10.2024 - 01.2025
  • - Delivered personalised styling and product recommendations to clients.
  • - Achieved and exceeded sales targets through upselling and client engagement.
  • - Supported stock management, merchandising displays, and store standards.
  • - Processed POS transactions, returns, and exchanges efficiently.
  • - Built strong client relationships through exceptional service and follow-up.

Sales Associate (Christmas Casual)

Marais Menswear – QV Melbourne
11.2023 - 02.2024
  • - Ensured high levels of customer satisfaction through tailored sales service.
  • - Assessed client needs and provided product knowledge on luxury items.
  • - Actively engaged customers, promoted add-on sales, and built trust.
  • - Maintained inventory accuracy and visual presentation standards.
  • - Supported team to achieve sales goals and improve client experience.

Education

Bachelor of Business - Management

Melbourne Polytechnic

Skills

  • - Luxury Retail & Clienteling
  • - Customer Experience Excellence
  • - Sales & KPI Achievement
  • - CRM & Client Book Management
  • - Visual Merchandising & Store Standards
  • - POS & Inventory Management
  • - Multilingual: English & Vietnamese

Languages

English (Fluent)
Vietnamese (Native)

Timeline

Sales Associate (Christmas Casual)

Michael Kors – DFO Essendon
10.2024 - 01.2025

Sales Associate (Christmas Casual)

Marais Menswear – QV Melbourne
11.2023 - 02.2024

Beauty Advisor – Sales Specialist

L’Oréal Luxe (Kiehl’s, Lancôme, YSL Beauty)
01.2021 - Current

Bachelor of Business - Management

Melbourne Polytechnic

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