Ngima Wongdi Sherpa
Strathfield, Sydney,NSW
Summary
Highly skilled and experienced in customer service with a proven ability to approach decision-making and problem-solving creatively and systematically. Seeking a challenging and rewarding opportunity with a reputable organization to leverage my skills, contribute to organizational goals, and foster personal development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Construction Worker
John Co
Sydney, NSW
03.2024 - Current
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Notified supervisors of faulty operations and defective materials to improve production.
- Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
- Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
Customer Service Representative
Banjo
Sydney, NSW
03.2024 - 04.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
Cleaning
BIC SERVICE
Sydney , NSW
03.2024 - 04.2024
- Performed thorough daily cleaning by dusting and cleaning ceiling vents, surface areas and counters.
- Assisted with general cleaning duties such as sweeping floors, washing walls and cleaning bathrooms.
- Used cleaning chemicals following proper guidelines.
- Followed safety protocols while operating cleaning equipment.
- Sanitized all surfaces with appropriate cleaning products.
- Performed daily cleaning tasks such as washing windows, cleaning counters, taking out the garbage.
Process Worker
Baiada Steggles
Sydney, NSW
03.2024 - 04.2024
- Examined final products for conformance with quality and design standards.
- Sorted and packaged products to prepare for processing or shipment.
- Maintained cleanliness of work areas by sweeping and mopping floors, emptying trash containers.
- Prepared and packaged items for shipping according to established procedures.
- Worked closely with supervisors to resolve any outstanding issues.
BARISTA
Himalayan Java Cafe
Kathmandu, Nepal
01.2023 - 12.2023
- Received and accurately processed customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Sales Associate
Big Mart Supermarket
Kathmandu, Nepal
09.2022 - 02.2023
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
Customer Service Representative
Bhat-Bhateni Supermarket
Kathmandu, Nepal
01.2020 - 09.2022
- Provided exceptional customer service by assisting with inquiries and resolving concerns
- Operated cash registers and processed transactions accurately
- Maintained cleanliness and organization of the store to enhance customer experience
- Worked collaboratively with team members to achieve sales targets and uphold company standards.
- Processed orders and returns efficiently and accurately.
- Resolved customer complaints, ensuring a positive experience.
Education
Bachelor of Information Technology (Ongoing) -
Excelsia College
Sydney, NSWNational Examination Board (NEB) in Computer Science -
Little Angels' College
School Leaving Education Examinations (SEE) -
Mahendra Jyoti Higher Secondary School
Skills
- Detail-oriented and diligent
- Customer service excellence
- resilient and persistent
- Skilled in building positive relationship
- Effective communication
- Quick learner and adept problem solver
- Strong time management and teamwork in challenging environments
Certification
- Basic Pre-Hospital Care
- First Aid
- Firefighter Training
- Covid vaccination
- National Police check
- 2024 Flu vaccination
- Driving License (international)
- Barista Training
- White card
- CPR Certificate
Attributes
- Excellent communication and presentation skills
- Strong leadership and time management abilities
- Determined, enthusiastic, and eager to learn
- Reliable, discreet, and trustworthy
Timeline
Construction Worker
John Co
03.2024 - Current
Customer Service Representative
Banjo
03.2024 - 04.2024
Cleaning
BIC SERVICE
03.2024 - 04.2024
Process Worker
Baiada Steggles
03.2024 - 04.2024
BARISTA
Himalayan Java Cafe
01.2023 - 12.2023
Sales Associate
Big Mart Supermarket
09.2022 - 02.2023
Customer Service Representative
Bhat-Bhateni Supermarket
01.2020 - 09.2022
Bachelor of Information Technology (Ongoing) -
Excelsia College
National Examination Board (NEB) in Computer Science -
Little Angels' College
School Leaving Education Examinations (SEE) -
Mahendra Jyoti Higher Secondary School
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