Ngoc Le
Summary
Professionally trained master's degree in the UK and nearly 3 years of experience in the financial industry across both front office and back office roles, my main purpose is to leverage my financial knowledge and experience to drive strategic initiatives, optimize efficiencies, and deliver insightful analysis. I aim to contribute to the growth and stability of a forward-thinking financial institution, while continuously developing my skills and adapting to the evolving financial sector.
Overview
3
3
years of professional experience
Work History
Mortgage Loan Officer
Vietnam International Bank
06.2021 - 05.2022
- Achieved target over 150% of two consecutive quarters.
- Built and maintained strong relationships with existing clients, developed new clients; implemented strategies to enhance customer engagement and retention.
- Assisted and resolved customer's issues and inquiries promptly and efficiently;
- Evaluated the financial capability and repayment ability of the customers to approve or reject the loan application.
- Oversee the loan application process, ensure all steps are conducted timely and in accordance with regulations.
- Collaborated with cross-functional teams to streamline loan processing and enhance customer experience.
Teller
Techcombank
04.2020 - 06.2021
- Consistently received positive feedback from customers for delivering excellent service and building strong relationships.
- Processed customer transactions with a high level of accuracy and professionalism.
- Maintained a strong understanding of banking products and services, effectively cross-selling to meet customer needs and achieve sales targets.
- Ensured compliance with banking regulations and procedures, maintaining the security and confidentiality of customer information.
- Collaborated with team members to achieve branch goals and deliver a seamless banking experience for customers.
Mortgage Loan Officer Assistant
VPBank
08.2019 - 04.2020
- Ensured timely and accurate processing of credit-related transactions.
- Collaborated with internal teams to verify and validate credit documentation, minimizing errors and ensuring compliance with regulatory requirements.
- Conducted thorough analysis and evaluation of credit applications, contributing to informed decision-making processes.
- Maintained accurate and up-to-date records of credit transactions, facilitating efficient retrieval and reference.
- Assisted in the implementation of process improvements, enhancing the efficiency and effectiveness of credit back office operations.
Education
Master of Science - Finance And Investment
Sheffield Hallam University
Sheffield, UK05.2024
Bachelor of Science - Finance And Banking
University of Economics, Hue University
Hue, Vietnam06.2019
Skills
- Exceptional Customer Services
- Sales Development
- Financial Analysis
- Risk Assessment
- Property Evaluation
- Team Collaboration
- Excellent Time Management Skills
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Mortgage Loan Officer
Vietnam International Bank
06.2021 - 05.2022
Teller
Techcombank
04.2020 - 06.2021
Mortgage Loan Officer Assistant
VPBank
08.2019 - 04.2020
Master of Science - Finance And Investment
Sheffield Hallam University
Bachelor of Science - Finance And Banking
University of Economics, Hue University
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