Ngoc Thi Bich Nguyen
SYDNEY,NSW
Summary
Dedicated Guest Service Agent skilled in reservation management, cash handling, and conflict resolution. Committed to enhancing guest satisfaction through effective communication and problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Ibis Styles Sydney Central
Sydney, NSW
04.2024 - Current
- Welcomed guests and addressed inquiries with professionalism and courtesy.
- Managed check-in and check-out processes efficiently for smooth guest transitions.
- Assisted guests with reservations, providing accurate information on services offered.
- Coordinated with housekeeping to ensure rooms met cleanliness standards and readiness.
- Investigated guest complaints and employed critical thinking to achieve timely resolutions.
- Greeted guests with a friendly and welcoming attitude.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Recommended local establishments and services tailored to guest interests, enhancing their experience.
- Took reservations from patrons by phone or online.
Food and Beverage Attendant
Pho Vien
Sydney, NSW
04.2023 - 02.2024
- Provided exceptional customer service in a fast-paced restaurant environment.
- Streamlined food and beverage order management to enhance guest satisfaction.
- Assisted with menu knowledge to enhance guest dining experience.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Processed cash and credit transactions accurately at the register.
- Facilitated training for new employees on service protocols and restaurant standards.
Education
Master of International Hotel Management - Hotel Management
Torrens University Australia
07-2025
Skills
- Reservation management
- Customer service
- Sales techniques
- Cash handling
- Conflict resolution
- Team collaboration
Languages
English
Professional
Certification
- Accor Heartist of the Quarter
Timeline
Guest Service Agent
Ibis Styles Sydney Central
04.2024 - Current
Food and Beverage Attendant
Pho Vien
04.2023 - 02.2024
Master of International Hotel Management - Hotel Management
Torrens University Australia