NGOC Y NHI HOANG ( Ivy )
Bonnyrigg
Summary
I am seeking a position to contribute skills and gain valuable experience. Embraces challenges and welcomes opportunities for career development. Strong desire to learn and grow, eager to make a positive impact within your organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Tokki
07.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Restaurant Supervisor
Kinhboy
01.2023 - 06.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Wait Staff Member
Kinhboy
10.2020 - 01.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Tea Barista
GongCha
10.2020 - 04.2022
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Skilled at working independently and collaboratively in a team environment.
Waitress
Phomo restaurant
08.2018 - 03.2020
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Diploma - Hospitality Management
TAFE NSW
NSW01.2019
Miller Technology High School -
Miller Technology High School
01.2016
Skills
- Good written and verbal skills
- Ability to work independently
- Ability to work as a team member
- Ability to remain calm under pressure
- Courteous and polite behaviour
- Fast learner
- Hardworking
- Food services management
Certification
- Certificate II in Kitchen Operation, Registered Training Organisation – Public Schools, Ultimo, 90072
- Responsible Service of Alcohol Certificate (RSA)
Languages
Vietnamese
Hobbies and Interests
- Reading books/magazines
- Socialising
Timeline
Restaurant Supervisor
Tokki
07.2024 - Current
Restaurant Supervisor
Kinhboy
01.2023 - 06.2024
Wait Staff Member
Kinhboy
10.2020 - 01.2023
Tea Barista
GongCha
10.2020 - 04.2022
Waitress
Phomo restaurant
08.2018 - 03.2020
Diploma - Hospitality Management
TAFE NSW
Miller Technology High School -
Miller Technology High School
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