Ngoc Anh Vu
Salisbury,Australia
Summary
Enthusiastic and customer-focused professional with a strong background in sales administration and client support. Passionate about creating seamless customer experiences by streamlining processes, resolving issues efficiently, and supporting internal teams with a problem-solving mindset. Skilled in managing client communications, coordinating service requests, and maintaining accurate CRM records to ensure smooth day-to-day operations. Bilingual in Vietnamese and English, I thrive in fast-paced, multicultural environments, and am eager to contribute to a team committed to delivering outstanding service.
Overview
5
5
years of professional experience
Work History
Sales Administrator
Aidacare
08.2023 - Current
- Delivered responsive and solution-focused customer service across face-to-face, phone, and email channels, maintaining a high standard of client satisfaction.
- Resolved product and service inquiries efficiently, contributing to improved customer retention and positive client feedback.
- Collaborated within the Customer Service team, and provided cross-departmental support to meet End-of-Month (EOM) KPIs and targets.
- Navigated three integrated software systems to maintain accurate customer records and product information, ensuring data integrity and operational efficiency.
- Prepared monthly reports for key corporate clients using CRM and Excel, offering actionable insights that supported data-driven purchasing decisions.
- Proactively followed up on open quotes with clients, generating nearly an additional six-figure sales in a single quarter.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
Part-time Sales and Marketing Coordinator
JS Food Services
09.2021 - 08.2023
- Identifying and approaching prospective customers through cold calls and face to face meetings.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities, resulting in strong partnerships with over 25 B2B customers.
- Brainstorm ideas and assist in the development of marketing strategies.
- Manage on-site events to promote new product launches, ensuring successful rollouts, and strong initial sales performance.
- Achieved customer satisfaction through prompt responses to inquiries, leading to repeat business and positive referrals.
Casual Sales Associate
NK Fashion
07.2020 - 09.2021
- Handled cash and card transactions.
- Educated clients on current promotional offerings and products, using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Business - Marketing
University of South Australia
South Australia12.2021
Bachelor of Business Administration - Honors
Brock University
Ontario, Canada02.2020
Skills
- Customer service
- Problem solving
- Client relationship management
- Effective communication
- Teamwork and collaboration
- Time management
- CRM
- Google Professional suite
- Ms Office
- Small campaign management
- Content creation
Internships And Volunteer
- Marketing Intern, Taca Foods Vietnam
- Principal’s Assistant, Bilingual Canadian International School
- Student Council- PR and Marketing, Bilingual Canadian International School
References
References available upon request.
Timeline
Sales Administrator
Aidacare
08.2023 - Current
Part-time Sales and Marketing Coordinator
JS Food Services
09.2021 - 08.2023
Casual Sales Associate
NK Fashion
07.2020 - 09.2021
Bachelor of Business - Marketing
University of South Australia
Bachelor of Business Administration - Honors
Brock University
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