Summary
Overview
Work History
Education
Skills
Internships And Volunteer
References
Timeline
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Ngoc Anh Vu

Salisbury,Australia

Summary

Enthusiastic and customer-focused professional with a strong background in sales administration and client support. Passionate about creating seamless customer experiences by streamlining processes, resolving issues efficiently, and supporting internal teams with a problem-solving mindset. Skilled in managing client communications, coordinating service requests, and maintaining accurate CRM records to ensure smooth day-to-day operations. Bilingual in Vietnamese and English, I thrive in fast-paced, multicultural environments, and am eager to contribute to a team committed to delivering outstanding service.

Overview

5
5
years of professional experience

Work History

Sales Administrator

Aidacare
08.2023 - Current
  • Delivered responsive and solution-focused customer service across face-to-face, phone, and email channels, maintaining a high standard of client satisfaction.
  • Resolved product and service inquiries efficiently, contributing to improved customer retention and positive client feedback.
  • Collaborated within the Customer Service team, and provided cross-departmental support to meet End-of-Month (EOM) KPIs and targets.
  • Navigated three integrated software systems to maintain accurate customer records and product information, ensuring data integrity and operational efficiency.
  • Prepared monthly reports for key corporate clients using CRM and Excel, offering actionable insights that supported data-driven purchasing decisions.
  • Proactively followed up on open quotes with clients, generating nearly an additional six-figure sales in a single quarter.
  • Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
  • Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
  • Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.

Part-time Sales and Marketing Coordinator

JS Food Services
09.2021 - 08.2023
  • Identifying and approaching prospective customers through cold calls and face to face meetings.
  • Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities, resulting in strong partnerships with over 25 B2B customers.
  • Brainstorm ideas and assist in the development of marketing strategies.
  • Manage on-site events to promote new product launches, ensuring successful rollouts, and strong initial sales performance.
  • Achieved customer satisfaction through prompt responses to inquiries, leading to repeat business and positive referrals.

Casual Sales Associate

NK Fashion
07.2020 - 09.2021
  • Handled cash and card transactions.
  • Educated clients on current promotional offerings and products, using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Bachelor of Business - Marketing

University of South Australia
South Australia
12.2021

Bachelor of Business Administration - Honors

Brock University
Ontario, Canada
02.2020

Skills

  • Customer service
  • Problem solving
  • Client relationship management
  • Effective communication
  • Teamwork and collaboration
  • Time management
  • CRM
  • Google Professional suite
  • Ms Office
  • Small campaign management
  • Content creation

Internships And Volunteer

  • Marketing Intern, Taca Foods Vietnam
  • Principal’s Assistant, Bilingual Canadian International School
  • Student Council- PR and Marketing, Bilingual Canadian International School

References

References available upon request.

Timeline

Sales Administrator

Aidacare
08.2023 - Current

Part-time Sales and Marketing Coordinator

JS Food Services
09.2021 - 08.2023

Casual Sales Associate

NK Fashion
07.2020 - 09.2021

Bachelor of Business - Marketing

University of South Australia

Bachelor of Business Administration - Honors

Brock University

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Ngoc Anh Vu