Ngoc Anh Vu
Salisbury
Summary
Enthusiastic sales and marketing professional with solid background in sales administration and customer service. I love finding smarter ways to streamline processes, support sales teams, and create seamless client experiences. Whether it’s communicating with clients, coordinating proposals, or keeping CRM systems in top shape, I bring a problem-solving mindset to ensure everything flows effortlessly. Bilingual in Vietnamese and English, I thrive in diverse settings and am eager to contribute to a team dedicated to providing outstanding service and support.
Overview
5
5
years of professional experience
Work History
Sales Administrator
Aidacare
08.2023 - Current
- Assisting customers through multiple channels, including face-to-face, phone, and email, averaging 80+ calls per week and over 60 email inquiries daily.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Working as part of the Customer Service team, providing cross departmental support when needed, ensuring EOM KPIs are met.
- Utilizing three different software systems to update customer records and find product information, ensuring customers' record are up to date.
- Generating monthly reports for corporate clients, using GP system and Excel, providing valuable insights to support smarter purchasing decisions.
- Proactively followed up on open quotes with clients, generating nearly additional six-figure sales in a single quarter.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
Part-time Sales and Marketing Coordinator
JS Food Services
09.2021 - 08.2023
- Identifying and approaching prospective customers through cold calls and face to face meetings
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities, resulting in strong partnerships with over 25 B2B customers.
- Brainstorm ideas and assist in the development of marketing strategies/
- Manage on-site events to promote new products launch, ensuring successful rollouts and strong initial sales performance.
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
Casual Sales Associate
NK Fashion
07.2020 - 09.2021
- Handled cash and card transactions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Business - Marketing
University of South Australia
South Australia12.2021
Bachelor of Business Administration - Honors
Brock University
Ontario, Canada02.2020
Skills
- Customer service
- Problem solving
- Client relationship management
- Sales support
- Highly adaptable to change
- CRM
- Google Professional suite
- Ms Office
- Small campaign management
- Content creation
- Canva
- Bilingual (English and vietnamese)
Internships And Volunteer
- Marketing Intern, Taca Foods Vietnam
- Principal’s Assistant, Bilingual Canadian International School
- Student Council- PR and Marketing, Bilingual Canadian International School
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Sales Administrator
Aidacare
08.2023 - Current
Part-time Sales and Marketing Coordinator
JS Food Services
09.2021 - 08.2023
Casual Sales Associate
NK Fashion
07.2020 - 09.2021
Bachelor of Business - Marketing
University of South Australia
Bachelor of Business Administration - Honors
Brock University
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