Ngoc Anh Thu (Sandra) Ngo
Springfield Central,QLD
Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
6
6
years of professional experience
Work History
Volunteer
Association Of Vietnamese Students In Queensland
2022.02 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Nail Technician
Flavio Nails & Spa
2021.11 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Communicated effectively with management concerning important customer issues.
- Responded to customer requests and concerns about gel application and nail art designs.
- Offered advice and recommended products to improve and maintain nails.
International Student Orientation Leader
Centenary State High School
2021.01 - 2021.12
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Assisted with transition to college life by providing one-on-one support.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Helped students troubleshoot and resolve issues with registration.
- Sustained collaborative relationships with faculty, staff and administration.
- Coordinated and led group campus tours of up to 30 students and parents.
- Provided directions and general information to visitors regarding popular events and places of interest.
- Provided subject matter expertise to other institutional departments and offices.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
Babysitter
Family Business
2019.06 - 2020.07
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
After-school Tutor
2017.05 - 2018.09
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
Education
Bachelor of Nursing - Nursing
Queensland University of Technology
Brisbane, QLD05.2025
Skills
- Volunteer Recruitment
- Public Speaking
- Verbal and Written Communication
- Event Planning
- Team Collaboration
- Document Management
- Client Relations Strength
- Administrative Support
- Taking Messages
- Managing Reception
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Spanish
Elementary
Timeline
Volunteer
Association Of Vietnamese Students In Queensland
2022.02 - Current
Nail Technician
Flavio Nails & Spa
2021.11 - Current
International Student Orientation Leader
Centenary State High School
2021.01 - 2021.12
Babysitter
Family Business
2019.06 - 2020.07
After-school Tutor
2017.05 - 2018.09
Bachelor of Nursing - Nursing
Queensland University of Technology
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