Ngoc Anh Thu (Sandra) Ngo
Springfield Central,QLD
Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
5
5
years of professional experience
Work History
Nail Technician
Flavio Nails & Spa
10.2021 - Current
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Established strong client relationships through exceptional customer service and communication skills.
- Collaborated with other salon staff members to create positive work environment and seamless customer experiences.
- Expanded client base by promoting salon's services via social media platforms and word-of-mouth referrals.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Educated clients on proper nail care maintenance, helping them extend life of their treatments between appointments.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Performed high-quality manicures, pedicures, and nail enhancements for diverse clientele.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Volunteer
Association Of Vietnamese Students In Queensland
02.2022 - 01.2024
- Active and inclusive team environment.
- Developed marketing materials for events, increasing public interest and attendance rates.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Enhanced community engagement by organizing and leading outreach events
International Student Orientation Leader
Centenary State High School
01.2021 - 12.2021
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Assisted with transition to college life by providing one-on-one support.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Helped students troubleshoot and resolve issues with registration.
- Sustained collaborative relationships with faculty, staff and administration.
- Coordinated and led group campus tours of up to 30 students and parents.
- Provided directions and general information to visitors regarding popular events and places of interest.
- Provided subject matter expertise to other institutional departments and offices.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
Process Worker
Heathwood Swap Save Recycling
10.2020 - 08.2021
- Improved production efficiency by closely monitoring and adjusting machine settings as needed.
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Assisted in quality control efforts, ensuring all products met strict company standards before shipment.
Babysitter
Family Business
02.2019 - 01.2021
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Maintained a clean and organized environment to ensure well-being of children under care.
- Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.
Intern
Assistance In Teaching
08.2018 - 01.2019
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Nursing - Nursing
Queensland University of Technology
Brisbane, QLD06.2025
Skills
- Volunteer Recruitment
- Public Speaking
- Verbal and Written Communication
- Event Planning
- Team Collaboration
- Document Management
- Client Relations Strength
- Administrative Support
- Taking Messages
- Managing Reception
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Spanish
Elementary
Additional Information
Julie Jackson-Lemaire, my esteemed referee, has served as a supportive facilitator during my placement at Saint Paul de Chartres Residential Aged Care. For further contact, her phone number is 0420309557.
Timeline
Volunteer
Association Of Vietnamese Students In Queensland
02.2022 - 01.2024
Nail Technician
Flavio Nails & Spa
10.2021 - Current
International Student Orientation Leader
Centenary State High School
01.2021 - 12.2021
Process Worker
Heathwood Swap Save Recycling
10.2020 - 08.2021
Babysitter
Family Business
02.2019 - 01.2021
Intern
Assistance In Teaching
08.2018 - 01.2019
Bachelor of Nursing - Nursing
Queensland University of Technology
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