Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ngoc Bao Han (Caroline) Truong

Ngoc Bao Han (Caroline) Truong

Erskineville,NSW

Summary

  • Creative Barista skillful in memorizing recipes, maintaining and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
  • Always hard-working and learn everything quickly

Overview

4
4
years of professional experience

Work History

Cocktail Server

The Star Casino
12.2022 - Current
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Anticipated guest needs and provided proactive service.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Maintained clean and organized bar area.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Waitress and All-rounded Barista

Beantown cafe
09.2020 - 07.2023
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Memorized official and off-menu coffee and tea preparations.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Collected payments and provided accurate change.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Received and accurately processed customer payments.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Described menu items to customers and suggested products based on stated preferences.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Presented food and beverages to guests at tables.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Staff Assistant

Cityheroes
08.2022 - 02.2023
  • Checked stock to determine inventory levels and maintain supply products.
  • Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
  • Maintained building security and personnel safety by following optimal visitor policies and tracking all guest entrances and exits.
  • Obtained signatures for financial documents and internal and external invoices.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained front desk to provide positive first impression.
  • Performed accounting or financial analysis.

Staff Assistant and Barista

McDonald's
09.2019 - 10.2020
  • Maintained building security and personnel safety by following optimal visitor policies and tracking all guest entrances and exits.
  • Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
  • Served as contact person and source of information to maintain good communication with clients.
  • Making drinks, fries, ice cream, etc.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees to perform duties.

Education

Bachelor Degree - Business Marketing

Torrens University
Sydney, NSW

Kingsgrove North High School
Kingsgrove
12.2021

Skills

  • Product Displays
  • Espresso Machine Operation
  • Coffee Expertise
  • Credit Card Transactions
  • Safe Food Handling Practices
  • Food Storage Management
  • Cash Handling
  • Equipment and Store Cleaning
  • Packaging and Labeling
  • Hospitality and Professionalism
  • Cleaning and Sanitizing
  • Coordinating Orders
  • Equipment Checks and Assessments
  • Coffee and Tea Preparation
  • Product Advertising
  • Customer Service
  • Food Serving and Preparation
  • Calm Under Pressure
  • Accounts Payable and Receivable
  • Support Services
  • Reception Assistance
  • Transactions and Cash Handling
  • Dining Room Cleaning and Upkeep
  • Warm and Friendly
  • High Energy and Stamina
  • Price Memorization

Languages

Vietnamese
Native or Bilingual
English
Professional Working
Czech
Professional Working

Timeline

Cocktail Server

The Star Casino
12.2022 - Current

Staff Assistant

Cityheroes
08.2022 - 02.2023

Waitress and All-rounded Barista

Beantown cafe
09.2020 - 07.2023

Staff Assistant and Barista

McDonald's
09.2019 - 10.2020

Bachelor Degree - Business Marketing

Torrens University

Kingsgrove North High School

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Ngoc Bao Han (Caroline) Truong