Vivian Pham
Haymarket,NSW
Summary
Accomplished Shift Supervisor with a proven track record at KFC Broadway, specializing in staff training and development, and enhancing food safety practices. Excelled in staff management, reducing cash discrepancies, and elevating customer service standards. Demonstrates exceptional leadership and a customer-oriented approach, ensuring high-quality service and operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
KFC Broadway
2021.09 - Current
- Gave daily assignments and responsibilities to new hires and trained them.
- Closed and opened the store, balanced the tills, and completed the necessary processes.
- Oversaw cash handling practices, reduced discrepancies in daily reconciliations, and maintained accuracy in financial transactions.
- Handle consumer queries and concerns by providing answers.
- Oversaw the creation, instruction, and upkeep of plant quality and food safety programmes.
Education
Diploma of Leadership And Management - Leadership And Management
Australian Ideal College
75 King St, Sydney NSW 200005.2025
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash Handling
- Team Leadership
- Staff Training and Development
- Hygiene and food safety
- Food Safety Assessment
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Shift Supervisor
KFC Broadway
2021.09 - Current
Diploma of Leadership And Management - Leadership And Management
Australian Ideal College
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