NGOC DIEU NGUYEN
Ashfield,NSW
Summary
- Entry-level applicant but willing to learn
- A can-do attitude with every tasks given
- Front-line employee in multiple industries including hospitality, retails and startup
- Excellent customer service skills through all employment
- Successfully manage priorities and work under pressure with very positive attitude
- Excellent problem-solving skills
Overview
7
7
years of professional experience
Work History
Event Coordinator
Bankstown Sport Clubs
08.2022 - Current
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
Stay at Home Parent
Home
08.2021 - 08.2022
- Spent 1 year parenting a baby daughter
- In the mean time, networked with other stay-at-home moms to exchange advice and create a group where kids can meet and play together.
- Set up a small clothing shop, run Facebook, Instagram and Google Shopping Ads to advertise it.
- Provide direct seamless customer service and support to local customers who buy and visit the shop.
- Participate in other shop's garage sales to advertise and sell my products.
Food and Beverage Hostess
Sofitel Sydney Darling Harbour
12.2020 - 05.2021
- Manage, allocate seats and turn over tables for 700 bookings and non-booking guests in a 150-seat restaurants without any long waiting line.
- Opened and closed seating sections according to volume of guests.
- Listen and provide excellent customer support and fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Handle complaints and problem-solving from customers with ease.
- Prepare for next service under limited time frame
Hotel OSE Purchasing Officer
Hilton Garden Inn Danang
06.2018 - 12.2019
- Communicated with vendors regarding inventory needs and negotiated prices.
- Manage more than 50 vendors at the same time
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability. Normally be able to reduce 15-30% of asking prices from vendors
- Reviewed proposals, qualified vendors and recommended optimal suppliers.
- Managed vendor purchase order dispatch, delivery and invoicing
- Hand-over equipment and supplies to responsible departments.
Banquet Attendant
Sofitel Sydney Darling Harbour
10.2017 - 06.2018
- Efficiently setup service as client's requirements and prepare for the next under limited time frame (for example: turn over 200-seat ballroom within 5 minutes).
- Excellent team work skills and usually perform team leader responsibilities
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Processed sales transactions using POS system.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Bachelor of Hospitality Management - Hospitality
International College of Management Sydney
12.2020
Skills
- Guest communication
- Complaint Handling
- Guest inquiry resolution
- Patience and composure
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Event Coordinator
Bankstown Sport Clubs
08.2022 - Current
Stay at Home Parent
Home
08.2021 - 08.2022
Food and Beverage Hostess
Sofitel Sydney Darling Harbour
12.2020 - 05.2021
Hotel OSE Purchasing Officer
Hilton Garden Inn Danang
06.2018 - 12.2019
Banquet Attendant
Sofitel Sydney Darling Harbour
10.2017 - 06.2018
Bachelor of Hospitality Management - Hospitality
International College of Management Sydney
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