Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ngoc Hien Nguyen

Doncaster,VIC

Summary

Experienced with leadership, strategic planning, and project management. Utilizes advanced problem-solving abilities to navigate complex challenges and drive initiatives forward. Track record of fostering collaboration and achieving high-impact results through effective team leadership.

Overview

5
5
years of professional experience

Work History

Senior Staff Member

Gong Cha
07.2023 - Current
  • Mentored junior staff members in best practices while motivating them towards career advancement.
  • Enhanced customer satisfaction levels by improving responsiveness to inquiries or concerns.
  • Implemented quality control measures to ensure consistent excellence in products and services delivered to clients.
  • Led cross-functional teams to successfully deliver complex projects on time and within budget.

Volunteer

Catholic Church
01.2020 - 10.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.

Education

Bachelor of Business Analytics - Business Analytics

Deakin University
Melbourne, VIC
11-2025

Skills

  • Research and development
  • Corporate communications
  • Cleaning and organization
  • Cash handling
  • Sales experience

Languages

Vietnamese
Native or Bilingual

Timeline

Senior Staff Member

Gong Cha
07.2023 - Current

Volunteer

Catholic Church
01.2020 - 10.2022

Bachelor of Business Analytics - Business Analytics

Deakin University

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Ngoc Hien Nguyen