Ngoc Khoa Tran

• Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Collaborated with outside departments to implement system-wide improvements.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Increased client retention by building trust through excellent communication skills and timely issue resolution.

Prep booking

Input and output

Greet customer

Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.