Ngoc Khue LA
Gold Coast,QLD
Summary
Customer-focused Front Desk Professional experienced in front desk operations and guest service within high-volume hospitality environments. Achieved efficient management of bookings and reservations while resolving service issues through effective communication and multitasking. Committed to delivering exceptional guest experiences by leveraging a strong foundation in administration and service coordination.
Overview
3
3
years of professional experience
Work History
Groomer Assistant/Front Desk Receptionist
Mr Teddy Bear
Brisbane, Queensland
07.2023 - 01.2026
- Delivered front-of-house customer service, greeting and assisting 30-50 customers per day during peak periods for drop-offs and pick-ups.
- Managed reception operations including answering 10+ phone calls per shift and responding to daily email enquiries related to bookings, services, and customer requests.
- Coordinated bookings for grooming and daycare services, managing 10-25 bookings daily based on demand.
- Resolved customer enquiries and service concerns at front desk, fostering high satisfaction and repeat clientele.
- Communicated with grooming and daycare teams to ensure timely service delivery and enhance customer experience.
- Processed $1,000 - $3,000 in daily transactions, handling EFTPOS and cash payments accurately with no discrepancies.
- Updated and maintained customer and pet records in the internal system, ensuring 100% accurate service notes and communication history.
- Worked effectively in a fast-paced, high-volume environment, multitasking between reception, administration, and customer service duties
Front of House Assistant
Loving Hut Brisbane - Vegan Restaurant
Brisbane, Queensland
09.2023 - 12.2025
- Provided high-quality guest service in a fast-paced restaurant serving 40-80 guests per shift, ensuring smooth seating, order taking, and dining experience.
- Managed 15-25 table reservations and walk-ins per shift, maintaining accurate records of bookings and guest preferences.
- Delivered simultaneous service to 10-20 tables per shift, ensuring order accuracy and timely delivery during peak hours.
- Resolved 90% of guest enquiries and service issues independently, enhancing guest satisfaction and encouraging repeat visits.
- Processed $2,000 - $4,000 in daily payments, including cash and card transactions, with 100% accuracy.
- Coordinated with kitchen and floor staff to optimize guest flow and ensure on-time service, improving table turnover by 15%.
- Exhibited strong multitasking, communication, and problem-solving skills in high-pressure, customer-facing environment.
Education
Bachelor of Business - Business Management
Queensland University of Technology
Brisbane, QLD12-2025
Master of Teaching (Secondary) - Business
Southern Cross University
Gold Coast, QLDSkills
- Front desk reception
- Reservation management
- Customer service
- Conflict resolution
- Team collaboration
- Verbal communication
Timeline
Front of House Assistant
Loving Hut Brisbane - Vegan Restaurant
09.2023 - 12.2025
Groomer Assistant/Front Desk Receptionist
Mr Teddy Bear
07.2023 - 01.2026
Bachelor of Business - Business Management
Queensland University of Technology
Master of Teaching (Secondary) - Business
Southern Cross University