NGOC LAN ANH DO
Melbourne,VIC
Summary
Friendly Server with 2 years of service industry experience. Warmly greets guests and provides menu recommendations and pairings to drive patron satisfaction and loyalty. Energetic team player and effective communicator with proven history of superior sales record and positive patron feedback. Talented food service professional accustomed to working in good environments to manage entire customer process, from initial greeting and ordering through basic order preparation and payments. Efficient and self-motivated with necessary multitasking and organizational skills to handle high customer volume. Trained in food handling and safety. Talented waitress skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Nene Chicken
Melbourne , Victoria
2022.04 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Distributed food to waiters and waitresses to serve to customers.
GAMI CHICKEN aND BEER
FOH
Hawthorn, VIC
12.2021 - 04.2022
•Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
• work in fast-paced environment, can work under pressure .
Waitress
Tran Tran Restaurant
Melbourne, VIC
02.2021 - 10.2021
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Commercial Cookery III -
Victoria University
2022
High School Diploma - undefined
Essendon Keilor College
2020
Skills
- High Energy and Stamina
- Warm and Friendly
- Cleaning and Sanitizing
- Menu Memorization and Presentation
- Menu Recommendations
- Staff Training
- Relationship Building
- Liquor and beer knowledge
Timeline
Front of House Employee
Nene Chicken
2022.04 - Current
GAMI CHICKEN aND BEER
FOH
12.2021 - 04.2022
Waitress
Tran Tran Restaurant
02.2021 - 10.2021
Commercial Cookery III -
Victoria University
High School Diploma - undefined
Essendon Keilor College
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