Ngoc Linh Nguyen

• Delivered personalized skincare treatments, enhancing client satisfaction and loyalty.
• Conducted thorough consultations to assess client needs and recommend suitable services.
• Managed appointment scheduling to optimize service delivery and minimize wait times.
• Trained junior staff on best practices for beauty treatments and customer service excellence.
• Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
• Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Enhanced client relationships through excellent customer service and effective communication skills.
• Processed payments, entering sales in register for prompt customer service.
• Offered professional cuts, color services and extensions to salon customers.

• Supported residents in daily activities, including social, recreational, and physical programs to promote health and well-being.
• Fostered positive relationships with residents and their families to understand individual needs and preferences.
• Provided companionship and emotional support, actively listening to residents' concerns and addressing their needs.
• Ensured residents' safety and comfort during activities, assisting with mobility and monitoring health conditions.
• Documented residents' participation and progress, communicating any changes in condition to the care team.

- Provided beauty treatments including facials, waxing, massage, lash and brow services.

- Consulted with clients to understand their needs and recommend suitable treatments.

- Prepared treatment rooms and maintained high hygiene and safety standards.

- Managed bookings, client records, and payment transactions.

- Delivered friendly and professional customer service.

Diploma of Beauty Therapy (SHB50121)

Completed training in beauty therapy, including skin treatments, facial treatments, body treatments, massage, waxing, lash and brow services, client consultation, hygiene, and safe work practices.

Diploma of Leadership and Management (BSB50420)

Apsley College

Completed studies in leadership, management, workplace communication, business operations, team effectiveness, and professional development.

Certificate II in Business (BSB20115)

Completed studies in business services, including - - Customer service

- Communication

- Teamwork

- Office administration.

Certificate IV in Marketing and Communication (BSB42415)

Warwick Institute of Australia

Completed studies in marketing, communication, customer engagement, market research, and promotional activities.

• Certificate III in Individual Support: Completed training in providing person-centred care, supporting elderly people and people with disability, personal care, communication, infection control, and safe work practices.
• Manual Handling and Safe Lifting
• First Aid and CPR Certificate

Certificate IV in Ageing Support (CHC43015)

Completed studies in aged care support, including person-centred care, individualised support planning, dementia care, palliative care, communication, workplace safety, and supporting the wellbeing of older people.