Ngoc Loan Anh (Annie) Bui
Epping,Australia
Summary
Experienced F&B Associate with broad knowledge in food and beverage operations. Past roles involved providing high-quality service, managing inventory, and maintaining cleanliness standards. Skills include multitasking, customer service, and time management. Known for enhancing guest satisfaction by consistently delivering top-notch service and ensuring smooth operations.
Overview
2
2
years of professional experience
Work History
Team Member
Sharetea UNSW
Sydney , NSW
01.2025 - Current
- Followed safety guidelines when handling hot liquids during beverage preparation.
- Input orders into point of sale system and handled customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Ordered and received supplies to restock beverage items.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Perfume Retailer
Your Scent
Macquarie Park, Australia
01.2025 - Current
- Greeted customers upon entering the store and provided assistance
- Operated point-of-sale systems accurately to process payments from customers
- Provided product information and answered customer questions
- Assisted customers with finding the right product for their needs
Fashion Retailer
Giordano
HCMC, Vietnam
10.2023 - 01.2024
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Build customer loyalty and retention by delivering excellent shopping experiences
- Listened to customer needs and desires to identify and recommend optimal products
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
All-Rounder Barista
Maybay Coffee
Ho Chi Minh City
11.2022 - 12.2023
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Kept up-to-date records of sales transactions using point-of-sale systems
- Provided excellent customer service by responding to inquiries quickly and professionally
- Operated cash registers to process customer payments
- Suggested new flavors or combinations of flavors to customers based on their preferences
Education
BBA - Business Administration
Macquarie University
Sydney, NSW07.2025
BBA - Business Administration
International School of Business
HCMC04.2024
High School Diploma -
Gia Dinh High School
HCMC, Vietnam07.2022
Skills
- Organization
- Conflict resolution
- Store operations
- Consumer insights
- Client presentations
- Goal-oriented mindset
- Dependability
- POS system operation
- Time management
- Menu memorization
- Attention to detail
- Workflow management
- Friendly and outgoing
Languages
- Vietnamese, Native/Bilingual
- English, Professional
Timeline
Team Member
Sharetea UNSW
01.2025 - Current
Perfume Retailer
Your Scent
01.2025 - Current
Fashion Retailer
Giordano
10.2023 - 01.2024
All-Rounder Barista
Maybay Coffee
11.2022 - 12.2023
BBA - Business Administration
Macquarie University
BBA - Business Administration
International School of Business
High School Diploma -
Gia Dinh High School
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