NGOC NHU Y TRAN
Kings Park,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Banker ( Mortgage Operation Team)
Westpac call centre
01.2021 - Current
- Work between broker and internal team
- Solve queries
- Call back scheduling
- Demonstrated respect, friendliness and willingness to help wherever needed.
Beverage Assistant
Gongcha
10.2018 - 04.2019
- Prepared hot beverages
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Maintained clean, sanitized and well-organized food preparation zones
- Performed shift change tasks each day to keep store efficient and neat.
Education
Australian National institute of business and technology, Diploma of Teaching English to speaker of other languages
Melbourne, VIC03.2024
Victoria University, Graduate diploma of early childhood education
Melbourne, VIC03.2024
RMIT university, Bachelor of Economics And Finance
Melbourne, VIC08.2020
RMIT English Worldwide, English for academic purpose
Melbourne, VIC05.2017
High School, St Albans Secondary College
St Albans, VIC12.2016
Primary School, Mowbray College
12.2010
Skills
- Customer service face to face
- Teamwork
- Working in busy environment
- Payment Handling
- Problem resolution
- Intermediate level at using MS Office
- Fluent in English and Vietnamese
- Call center customer service
- Call Scheduling
- Obtained working with children check
References
- Jarryd Roger, Westpac team leader, 15 William St, Melbourne, VIC, 3000, Contact: 0401 787 577
- Tim Truong, Westpac team leader, 15 William St, Melbourne, VIC, 3000, Contact: 0416 643 712
Hobbies and Interests
- Invest in stock market
- Reading
- Listen to music
- Road trips
- Outdoor activities
Timeline
Banker ( Mortgage Operation Team)
Westpac call centre
01.2021 - Current
Beverage Assistant
Gongcha
10.2018 - 04.2019
Australian National institute of business and technology, Diploma of Teaching English to speaker of other languages
Victoria University, Graduate diploma of early childhood education
RMIT university, Bachelor of Economics And Finance
RMIT English Worldwide, English for academic purpose
High School, St Albans Secondary College
Primary School, Mowbray College
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