Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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Ngoc Tam Thi Nguyen Nguyen

Bankstown,NSW

Summary

Friendly and reliable customer service with communication skills and a commitment to providing excellent service. Experienced in handling customer enquiries, resolving issues calmly, maintaining a safe and welcoming environment. Works well in team settings and thrives in fast paced, customer facing roles. Seeking an opportunity to contribute to a supportive and safety- conscious team

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Table Games Dealer

The Star Entertainment Group
03.2021 - Current
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behaviors for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Monitored game for potential security risk to protect operation and players based on Casino Control Act 1992 No 15 from NSW Legislation.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills to demonstrated Star Qualities.
  • Ensured compliance with gaming regulations and laws, upholding casino's reputation and legal standing of The Star Code of Conduct.

Grocery Team Member

Woolworths Group
2021 - 02.2025
  • Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
  • Provided exceptional customers service, answering questions and helping customers locate items.
  • Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
  • Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices followed by Work health and safety.

Customer Service Cashier

Khao Pla Ptd
2018 - 2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions up to 50 guests at the same time.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Utilized POS system to handle customer cash and credit card transactions.

Skills

  • Reliability and punctuality
  • Excellent customer service
  • Keen observation
  • Team player mentality
  • Awareness of safety standards
  • Multitasking and organization

Certification

  • Casino Special Employee Licence
  • National Police Certificate
  • Covid Safe Hygiene Marshal course
  • Registered Training Organization Certificate course

Languages

Vietnamese
English

Timeline

Table Games Dealer

The Star Entertainment Group
03.2021 - Current

Grocery Team Member

Woolworths Group
2021 - 02.2025

Customer Service Cashier

Khao Pla Ptd
2018 - 2021

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Ngoc Tam Thi Nguyen Nguyen