Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Ngoc Thanh Uyen Nguyen

Retail Assistant
Parramatta,NSW

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service staff position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Waitress

Pho Master
Mount Druitt, NSW
02.2023 - Current
  • Cashier, closing and opening procedure.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Customer Service Staff Member

Doughkyo Franchising Pty Ltd
Parramatta, NSW
03.2023 - 05.2023
  • Achieve KPI.
  • Cashier, opening and closing procedure.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Tutor

UNIVERSITY OF ECONOMICS HO CHI MINH CITY
Ho Chi Minh City , Viet Nam
02.2022 - 12.2022
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits.

Project Assistant

VIETNAM SOCIAL INNOVATOR SUNNY
Ho Chi Minh City , Viet Nam
11.2021 - 02.2022
  • Completed multiple tasks simultaneously to optimize project completion.
  • Worked with senior leadership to complete complex projects on time and under-budget.
  • Handled administrative duties, filing, and errands.
  • Performed work according to project schedules and established quality standards.

Education

Bachelor of Science - Business Administration

Western Sydney University
Parramatta, NSW
05.2022 - Current

Skills

Sales expertise

Warehousing functions

Key stakeholder relationship building

Retail store support

Creative problem solving

POS systems expert

Administrative support

Menu memorization

Guest seating arrangements

Daily specials memorization

Timeline

Customer Service Staff Member

Doughkyo Franchising Pty Ltd
03.2023 - 05.2023

Waitress

Pho Master
02.2023 - Current

Bachelor of Science - Business Administration

Western Sydney University
05.2022 - Current

Tutor

UNIVERSITY OF ECONOMICS HO CHI MINH CITY
02.2022 - 12.2022

Project Assistant

VIETNAM SOCIAL INNOVATOR SUNNY
11.2021 - 02.2022
Ngoc Thanh Uyen Nguyen Retail Assistant