Summary
Overview
Work History
Education
Skills
Accomplishments
Co-Curricular Activities/Workgroup
Languages
Timeline
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Ngov Mey You

Ngov Mey You

Southport,QLD

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

NHG Hougang polyclinic
07.2016 - 02.2025
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
  • Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
  • Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
  • Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
  • Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
  • Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
  • Increased patient convenience by efficiently managing the online prescription refill system, reducing wait times for pickups.

Temporary pharmacy assistant

NHG Hougang Polyclinic
01.2016 - 05.2016
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Ensured clean and organized work environment, complying with safety and hygiene standards.
  • Re-stocked shelves with prescribed medications and health care products.

Student internship

NHG Hougang Polyclinic
09.2015 - 02.2016
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Packing operations to verify conformance to specifications.

Education

Park View Primary School
01.2006

Bachelor of Science - Pharmaceutical Science

La Trobe University
01.2020

Diploma - Pharmaceutical Science

Temasek Polytechnic
01.2016

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St Anthony’s Canossian Secondary School
01.2012

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St Anthony’s Canossian Primary School
01.2008

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Answering customer questions
  • Pharmacy ethics
  • Supply restocking
  • Drug safety
  • Prescription interpretation

Accomplishments

  • 2016 IVP competition Silver
  • 2015 PoLite competition Bronze
  • 2015 IVP competition Bronze
  • 2014 PoLite competition Silver
  • 2011 Best campers Secondary 3 overseas camp
  • 2019 Hougang service Ambassador Award (Jan- March) ICare award NHG’s our care Quality Improvement Project Award
  • 2021 Hougang service Ambassador Award (April- June) Hougang Fabolous’s Fixer Award
  • 2022 NHG Pharmacy Teaching Award
  • 2023 Long service Award National Healthcare Group Pharmacy

Co-Curricular Activities/Workgroup

2009-2012 Goalkeeper Floorball St Anthony’s Canossian Secondary School 2011 & 2013 Goalkeeper Floorball Agape club 2013-2016 Goalkeeper Floorball Temasek Polytechnic 2016 TP mentor Mentor 2018 Quality improvement project: ‘Reduce time spent on administrative duties for repackaging process’ 2018- current Company Emergency Response Team (CERT) 2018-current Deputy of ROWA team

Languages

English
Professional Working
Chinese
Professional Working
Cambodian
Professional Working

Timeline

Pharmacy Technician

NHG Hougang polyclinic
07.2016 - 02.2025

Temporary pharmacy assistant

NHG Hougang Polyclinic
01.2016 - 05.2016

Student internship

NHG Hougang Polyclinic
09.2015 - 02.2016

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St Anthony’s Canossian Secondary School

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St Anthony’s Canossian Primary School

Park View Primary School

Bachelor of Science - Pharmaceutical Science

La Trobe University

Diploma - Pharmaceutical Science

Temasek Polytechnic

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