NGUYEN HOANG ANH
Melbourne,VIC
Summary
A dedicated fragrance and cosmetics enthusiast. I am confident and active, and I naturally draw attention, making me a great traffic stopper. I have extensive retail and customer service expertise and can create memorable and good customer experiences. Wanting to bring my energy, retail experience, and dedication to a flexible job. Ready to use my beauty business expertise to improve client satisfaction and revenue.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Attendant
Rosetta Ristorante
07.2023 - Current
- Working at Italian fine-dining restaurants in Crown Melbourne
- Displayed enthusiasm and promoted excellent service to high profile customers, successfully increasing referrals and walk-in customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Program Tutor
RMIT Vietnam University
10.2022 - 07.2023
- Competed against outstanding academic achievement candidates to be hired as Tutor at Student Academic
- Provided consulting and advisory services for more than 300 students every semester to complete homework assignments, identify lagging skills, and correct weaknesses in learning process
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Audit Intern
KPMG HCMC
12.2022 - 03.2023
- Assisted in office administration and client communication to help manage auditors' workloads.
- Participated in professional client and engagement team interactions to aid in execution of high-quality audit, especially auditing big firm in Vietnam. Learned to build and manage relationship with clients in big firm to ensure the quality of auditing project
- Performed analytical review of audit documents, inspected cash on hand, notes receivable and payable and negotiable securities to confirm accurate records
- Prepared working papers, reports and supporting documentation for audit findings
- Received an official position and positive feedbacks from manager and senior after internship program
Co-Project Leader
VN Finance Club, RMIT VN University
06.2022 - 09.2022
- Conducted and managed a workshop semester with more than 100 attendees
- Main published paper (on social media platforms with 9200 followers): What the bear market offers and building bear market stamina Portfolio management during bear and bull markets Emotion and Cryptocurrency
- Collaborated effectively with a team of 8 people to build a weekly update of macroeconomics and financial markets of US stocks and the VN index
Credit Officer Internship
Agribank HCMC
12.2021 - 03.2022
- Working at one of big 4 bank in Vietnam with $79.3 bn in total asset (2022)
- Assisted in screening loan requests by supporting seniors in evaluating high-profile company's financial accounts to calculate risk ratios
- Skilled at working independently and collaboratively in a team environment.
- Successfully help clients to borrow money from the bank, advise them to fulfill bank requirement of loaning process.
Education
Bachelor of Business (Economics And Finance) - Economics And Finance
RMIT University
Ho Chi Minh City, Vietnam11.2023
Bachelor of Business - Hospitality & Tourism Management
Southern Cross University
Melbourne, VIC10.2021
High school degree -
Ham Rong High School
Thanh Hoa City, Vietnam05.2019
Skills
- Academic Goals
- Banking Standards
- Credit Assessments
- Verbal and Written Communication
- Project Management
- Academic Advice and counselings
- Conceptual Explanation Techniques
- Accounting Procedures Validation
- Critical Thinking and Analysis
- Customer Service
- Customer Relations
Certification
- Achievements for the COBL Academic Merit Scholarship, [RMIT University] - [06/2023]
From having outstanding academic achievement, awarded by RMIT University in 2023.
- National Semi-Finalist (Taste the Future SEA), [Modelez International]-[05/2022]
From participating in business case to helping Modelez International lead the future of snack, awarded by Modelez International in 2022
- University Excellence Scholarship, [University of Wollongong] - [7/2019]
From having outstanding academic performance during the application for the Bachelor of Commerce, awarded by University of Wollongong in 2019
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Food Attendant
Rosetta Ristorante
07.2023 - Current
Audit Intern
KPMG HCMC
12.2022 - 03.2023
Program Tutor
RMIT Vietnam University
10.2022 - 07.2023
Co-Project Leader
VN Finance Club, RMIT VN University
06.2022 - 09.2022
Credit Officer Internship
Agribank HCMC
12.2021 - 03.2022
Bachelor of Business (Economics And Finance) - Economics And Finance
RMIT University
Bachelor of Business - Hospitality & Tourism Management
Southern Cross University
High school degree -
Ham Rong High School
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