NGUYEN HUYNH HOA
Melbourne,VIC
Summary
Results-driven professional with extensive experience across sales, business operations, and customer engagement, delivering strong commercial outcomes and operational efficiency in fast-paced, multicultural environments. Proven ability to lead teams, build strategic stakeholder relationships, and drive revenue growth while improving service quality and business performance.
Brings strong commercial acumen, with expertise in process optimisation, data-driven decision-making, and continuous improvement. A proactive and adaptable leader with a track record of delivering measurable results and contributing to sustainable business success within dynamic organizational settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Operation Specialist - Team Leader
TDCX co.,ltd
Bangrak, Thailand
11.2021 - 10.2023
- Mentor team members how to achieve long-term goals of the Vietnamese market with a team size of 17 persons.
- Review and analyze performance of team to perform coaching to members using GROW model.
- Identified team weaknesses and provided best practices and recommendations for improvement.
- Oversaw team discipline and performance by monitoring attendance, leave requests, and performance scores.
- Support agents to review the content and respond to user inquiries with high quality, speed, and accuracy.
- Assist the community and help resolve inquiries empathetically, accurately and on time.
- Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
- Take part in meeting with client to report all the trends and update all related issues about data, system, or market knowledge weekly.
- Gathered and analyzed relevant data to develop strategies enhancing overall user experience on the site.
- Recognize updated trends and patterns escalating any issues outside company policy to the global team.
- Ensured confidentiality, security, integrity, and privacy of data.
Relationship Manager
AIA (Vietnam) Life Insurance co.,ltd
Binh Thanh district, Vietnam
06.2020 - 06.2021
- Developed and maintained a customer list, conducted calls and meetings to deliver professional financial assistance.
- Assisted customers with inquiries about their benefits, ensuring clarity and satisfaction.
- Planning and consulting optimal individual financial plans for customers.
- Delivered comprehensive service by addressing multiple customer needs at the branch through advanced frontline customer services.
- Directly generate sales and contribute to overall branch's productivity to meet sales target.
- Training, reviewing, providing coaching and guidance to team members daily to develop their performance and support them to solve the urgent issues.
- Enhance the performance of the team by creating connections, briefing and coaching sessions weekly or even daily.
Senior Marketing Executive
Chailease International Leasing Company
Ben Nghe ward, Vietnam
08.2016 - 06.2020
- Established and maintained strategic relationships with enterprise owners, company directors, and C-suite executives to enhance partnership opportunities.
- Coached and motivated team members to consistently meet or exceed targets, fostering a collaborative and high-performing team environment.
- Assisted team members in engaging large customers to increase potential deals.
- Performing sales and marketing activities leasing services including searching, approaching new customers and following up existing customers in order to achieve the individual and team target.
- Enhancing sales and understanding the full range of transactions to meet and exceed all customer demands.
- Resolved customer issues promptly, ensuring satisfaction and loyalty through effective support.
- Supervising the process of signing contracts to ensure honesty and transparency.
- Negotiated contract terms with customers to ensure mutual agreement.
- Holding discussions with Credit Officer and presenting to give the proposal to the Authorities for final decision.
- Analyzing the applicant's credit situation and writing Preliminary Checking report before submitting documents to Authorities.
- Supporting Customer Service Officers to prepare and doublecheck the documents for disbursement.
- Internal training and reviewing tasks for new members of the team.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
- Collaborated with other departments to coordinate strategic marketing activities.
Education
Advanced Diploma - Marketing Automation
Greenwich College Pty Ltd
Melbourne, VIC01-2026
Diploma - Marketing And Communication
Greenwich College Pty Ltd
Melbourne, VIC12-2025
Certificate IV - Marketing And Communication
Greenwich College Pty Ltd
Melbourne, VIC12-2024
Bachelor of Marketing - Marketing
HCM City University of Foreign Language and Information Technology (HUFLIT)
HCM City01-2016
High school or equivalent -
Long Xuyen High school
An Giang, Vietnam01-2012
Skills
- Sales and relationship management
- User engagement strategies
- Client reporting and stakeholder communication
- Customer service excellence
- Improvement plans
- Leadership experience
- Cross-functional leadership
- Training, Coaching, Briefing
- Customer service
- Analytical & Critical thinking
- Negotiation
- Problem-solving & Decision-making
- Multitasking
- Teamwork
- Adaptability
- Microsoft Word, Excel, PowerPoint, Outlook
Certification
• Certificate IV of Marketing and Communication at Greenwich College
• Certificate of Diploma of Marketing and Communication at Greenwich College
• PTE Academic: 71 Overall Score (October, 2025)
• Certificate of Insurance Agent of AIA Vietnam Insurance co., ltd
• Certificate of Insurance Agent of Fubon Vietnam Insurance co., ltd
• Certificate of Financial Statement Analysis by UEH
• Certificate of Securities Investment Analysis by UEH
• Employee of the quarter for the year 2018 (4 quarters)
• Certificate of Diploma of Marketing and Communication at Greenwich College
• PTE Academic: 71 Overall Score (October, 2025)
• Certificate of Insurance Agent of AIA Vietnam Insurance co., ltd
• Certificate of Insurance Agent of Fubon Vietnam Insurance co., ltd
• Certificate of Financial Statement Analysis by UEH
• Certificate of Securities Investment Analysis by UEH
• Employee of the quarter for the year 2018 (4 quarters)
Training
- Insurance Agent Certificate course, Fubon Vietnam Insurance Co., ltd, 08/2019
- Training & Coaching New Comer courses, Taiwan Chailease Leasing co., ltd, 03/2019
- Marketing Sales Outside Training - Professional Skills Selling, Vietnamwork, 10/2018
References
- Mrs. Le Thi Hong Minh, Deputy Marketing Manager, International Chailease Leasing Co., ltd, (+84) 935 608 074
- Mr. Ho Truong Son, Branch Manager, AIA Vietnam, (+84) 938 081 681
- Mr. Nguyen Thao Tram Anh, Operation Manager, TDCX Co., ltd - Thailand, (+61) 98 460 8668
Personal Information
Date of Birth: 04/06/1993
Timeline
Community Operation Specialist - Team Leader
TDCX co.,ltd
11.2021 - 10.2023
Relationship Manager
AIA (Vietnam) Life Insurance co.,ltd
06.2020 - 06.2021
Senior Marketing Executive
Chailease International Leasing Company
08.2016 - 06.2020
Advanced Diploma - Marketing Automation
Greenwich College Pty Ltd
Diploma - Marketing And Communication
Greenwich College Pty Ltd
Certificate IV - Marketing And Communication
Greenwich College Pty Ltd
Bachelor of Marketing - Marketing
HCM City University of Foreign Language and Information Technology (HUFLIT)
High school or equivalent -
Long Xuyen High school