NGUYEN LE THAO NGAN
Kealba,Australia
Summary
Bilingual professional with extensive experience in event coordination and bar service at Ten Minutes by Tractor and RACV City Club. Demonstrated ability to assess customer needs and deliver exceptional dining experiences. Proficient in POS systems, contributing to enhanced operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Ten Minutes by Tractor
Main Ridge
11.2022 - Current
- Greeted and seated customers in fine dining establishment to enhance dining experience.
- Presented menus and beverage options with professionalism to assist customer choices.
- Took food and drink orders, coordinating with kitchen and bar teams for timely service.
- Delivered food and drinks with efficiency and courtesy, ensuring customer satisfaction.
- Cleared tables while maintaining cleanliness and hygiene standards throughout service.
Food and Beverage Attendant
RACV City Club
Melbourne
07.2019 - 12.2022
- Executed bar service, mixing drinks for members and VIP guests.
- Coordinated setup for weddings, conferences, and private events.
- Managed multiple tables while carrying three plates and drink trays.
- Ensured seamless service through meticulous maintenance of mise en place.
- Delivered timely, courteous service with strong attention to detail.
Education
Bachelor Degree -
Adelaide, South Australia
Adelaide, South Australia01.2020
High School -
Ho Chi Minh City, Vietnam
Ho Chi Minh City, Vietnam01.2014
Skills
- Time management and organization
- Event coordination and bar service
- Customer needs assessment
- Time management and organization
- Event coordination and bar service
- Customer needs assessment
Certification
- RSA – South Australia (2017) – Completed
- RSA – Victoria (2023) - Completed
Languages
Parent tongue: Vietnamese, Other languages spoken: English
References
- Judith, Masich, Restaurant Manager, andy@tenminutesbytractor.com.au, (+61) 03 5989 6455, Ten Minutes by Tractor, Professional, 1333 Mornington Flinders Rd, Main Ridge, Victoria, 3928
- Cherry, Zhe Chen, Conference & Events Supervisor, cherry_chen@racv.com.au, (03) 9944 8852, RACV City Club, Professional, 501 Bourke Street, Melbourne, Victoria, 3000
Accomplishments
A member of ERCi Care Project charity organization in High school (Vietnam)
Timeline
Waitress
Ten Minutes by Tractor
11.2022 - Current
Food and Beverage Attendant
RACV City Club
07.2019 - 12.2022
Bachelor Degree -
Adelaide, South Australia
High School -
Ho Chi Minh City, Vietnam
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