Nguyen Ly Hong My
Ottoway,SA
Summary
With a decade of office experience and a degree in Business of Commerce, I've discovered a new passion for the food and beverage industry. I've honed my skills in customer service, teamwork, and time management, which I believe will be valuable in this new field. During my time working in Singapore, I discovered a new passion for the food and beverage industry while working in a restaurant. This experience sparked a desire to combine my business acumen with my love of cooking and exploring new cuisines. I'm looking to apply theoretical concepts to real-world scenarios through part-time work in the Food and Beverage industry. I'm eager to dive into practical skills development, gain industry insights, and build a network of professionals in the field. My ultimate goal is to open a unique coffee shop in my hometown, where I can merge my creative passions with my business skills.
Overview
10
10
years of professional experience
Work History
Service crew
Tteok Sang Restaurant – Jeju Island Pte. Ltd.
02.2023 - 12.2023
- Stock management, handle reservations.
- Doing cashier and doing daily report to the shop owner.
- Responsible for greeting customers, serving food, upgrading sales, and performing other tasks following requirements from the shop owner.
- Ensured adherence to hygiene restrictions at all times in the restaurant.
Community Operation Analyst
ACCENTURE SDN BHD
02.2022 - 12.2022
- Responsible for reviewing 'sensitive & illegal' / graphic contents (majority of the content is child pornography, religious and pedophile) and making the judgement as to whether the reviewed content violates the client's terms of service
- Ensure the identified content that has violated the client's terms of service is flagged for action promptly.
Pre-sales Customer Specialist
TDCX Malaysia
01.2020 - 08.2021
- To receive incoming calls or chats from clients and potential advertisers
- To develop an understanding of business profiles, needs and expectations
- To determine the online advertising goals of the caller
- To develop and maintain a strong knowledge of available tools and systems
- To develop expertise in online advertising and small business marketing practices and trends
- To set reasonable and clear expectations that lead to satisfied customers
- To communicate clearly with colleagues to ensure high quality service of customers.
Admin Staff
Ms. Ngan English Language Centre
01.2019 - 12.2019
- Handling admin tasks
- Managed new students at the centre and prepared performance reports for director and parents
- Managed social media channels, launched events, and supported accounting department at the center.
Community Operation Analyst
Evo Business Consulting Sdn Bhd Malaysia
10.2017 - 10.2018
- Responsible for reviewing 'sensitive & illegal' / graphic contents (majority of the content is child pornography, religious and pedophile) and making a judgement as to whether the reviewed content violates the client's terms of service
- Ensure the identified content that has violated the client's terms of service is flagged for action promptly.
Customer Service Staff
VINDS FASHION RETAIL STORE (VIN GROUP)
03.2015 - 08.2017
- Promoted promotional information to customers
- Responsible for replenishing goods and ensuring there is no out-of-stock situation
- Provide timely feedback from customers to the team leaders
Admin Staff
VIETNAM CHAMBER OF COMMERCE AND INDUSTRY – TRADE AND SERVICES COMPANY, HO CHI MINH BRANCH)
12.2013 - 01.2015
- Provide support in booking air tickets and hotel accommodation
- Provide general administrative support
- Handle customer inquiries through phone calls and emails
Education
Diploma of Commerce -
RMIT University Vietnam
10.2013
Skills
- Customer Service
- Verbal and written communication
- Strong Work Ethic
- Microsoft Office Suite
- POS System Operation
- Cash Management
- Food Preparation
- Hygiene standards
- Food safety knowledge
Availability
I can work immediately
Workcompetencies
- Excellent leadership, communication, and interpersonal skills
- Responsible and show confidentiality when required
- Keen to learn and eager to share knowledge
Hobbie
- Music
- Watching food review bloggers and cooking instructions videos to exploring new cuisines and recipes
- Cycling
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Service crew
Tteok Sang Restaurant – Jeju Island Pte. Ltd.
02.2023 - 12.2023
Community Operation Analyst
ACCENTURE SDN BHD
02.2022 - 12.2022
Pre-sales Customer Specialist
TDCX Malaysia
01.2020 - 08.2021
Admin Staff
Ms. Ngan English Language Centre
01.2019 - 12.2019
Community Operation Analyst
Evo Business Consulting Sdn Bhd Malaysia
10.2017 - 10.2018
Customer Service Staff
VINDS FASHION RETAIL STORE (VIN GROUP)
03.2015 - 08.2017
Admin Staff
VIETNAM CHAMBER OF COMMERCE AND INDUSTRY – TRADE AND SERVICES COMPANY, HO CHI MINH BRANCH)
12.2013 - 01.2015
Diploma of Commerce -
RMIT University Vietnam
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