Nguyen Tran Tu Anh
Bankstown,NSW
Summary
Self-directed Influencer with a proven track record of working on social media projects from concept to completion while prioritizing and creatively problem-solving to get results. Develops, writes and curates content to inform and shape opinions. With experience of interacting with customers, and followers in a diversity of topics. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Counselor
KTM Consulting Group
10.2023 - Current
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
Content Creator
Freelance
07.2022 - Current
- Applied current editing and photography tools to tell great stories.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Develop original content through social listening and independent sources.
- Implemented strategies and tactics to grow followers on social media channels.
Retail Sales
Machi Machi
08.2023 - 11.2023
- Informed guests of appropriate products available to increase retail sales.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
Brand Ambassador
Bobbi Brown Cosmetics, Merzy Cosmetics, Loreal,...
02.2022 - 07.2023
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Greeted customers warmly and pleasantly answered inquiries.
- Communicated product value, quality, and style to educate and entice potential customers.
Education
Bachelor of Commerce - Marketing
University of Sydney
Sydney, NSW07.2026
Skills
- Social Interaction
- Serve Customers
- Social Media and Promotions
- Communication Skills
- Online Content Development
- Internet Media Advertising
- Complaint Handling
- Client Relationship Building
Timeline
Counselor
KTM Consulting Group
10.2023 - Current
Retail Sales
Machi Machi
08.2023 - 11.2023
Content Creator
Freelance
07.2022 - Current
Brand Ambassador
Bobbi Brown Cosmetics, Merzy Cosmetics, Loreal,...
02.2022 - 07.2023
Bachelor of Commerce - Marketing
University of Sydney
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