Nguyen Vu
Noble Park,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Auditor
Mecure
04.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Kept accounts in balance and ran daily reports to verify totals.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Shift Manager/Barista
Gloria Jeans
11.2022 - 04.2023
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
Barista
Macdonalds
01.2022 - 05.2022
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista
Burgled Burgers
01.2021 - 02.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
Floor Staff/Barista Trainee
Goldelucks Donuts
05.2018 - 12.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Bachelors of Hotel Management - Hospitality Administration And Management
Hotel School Melbourne
VicHigh School Diploma -
Keysborough College - Banksia Campus
Springvale South, VIC11.2021
Skills
- Product Advertising
- Equipment and Store Cleaning
- Stocking Supplies and Retail Products
- Workstation Maintenance
- Coordinating Orders
- Hospitality and Professionalism
- Soft Selling
- Ability to Adapt
- Leading Employees
- Safe Work Practices
- Social Perceptiveness
- Resolving Complaints
- Credit Card Transactions
- Active Listening
- Guest Satisfaction
- Property Management Systems
- Telephone Etiquette
- Microsoft Office
- Opera Cloud
- Microsoft Excel
Certification
- Responsible Service of Alcohol License - Jan, 2022
References
References
- Julie Taualii ( Night Manager at Mecure Doncaster )
- Ph +61422057881
Timeline
Night Auditor
Mecure
04.2023 - Current
Shift Manager/Barista
Gloria Jeans
11.2022 - 04.2023
Barista
Macdonalds
01.2022 - 05.2022
Barista
Burgled Burgers
01.2021 - 02.2022
Floor Staff/Barista Trainee
Goldelucks Donuts
05.2018 - 12.2020
Bachelors of Hotel Management - Hospitality Administration And Management
Hotel School Melbourne
High School Diploma -
Keysborough College - Banksia Campus
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