Nguyen Tra My Tran
BRAYBROOK,Victoria
Summary
Offering positive and welcoming demeanour well-suited for customer interactions and service roles. Brings ability to quickly learn and adapt to front of house operations and point-of-sale systems. Ready to use and develop communication and problem-solving skills in multiple roles.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Chingu Korean BBQ
06.2023 - 11.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Front of House Employee
Com Tam Cau Map
05.2022 - 08.2022
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Education
Bachelor of Psychology (Honours) - Psychology
Deakin University
Melbourne, VIC01-2029
High School Diploma -
Braybrook College
Melbourne, VIC11-2024
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Foreign language skills
- Health and safety
- Teamwork and collaboration
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Availability
From 4p.m. to 10p.m. Monday and Wednesday
Full day Friday to Sunday
Timeline
Front of House Employee
Chingu Korean BBQ
06.2023 - 11.2024
Front of House Employee
Com Tam Cau Map
05.2022 - 08.2022
Bachelor of Psychology (Honours) - Psychology
Deakin University
High School Diploma -
Braybrook College
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