Nguyen Anh Thu LAM
Sydney,Australia
Summary
A customer-oriented professional with some experience in retail and customer service. Skilled in assisting customers, and creating positive shopping experiences. Known for adaptability, teamwork, and problem-solving abilities, with a passion for delivering excellent service and fostering customer satisfaction.
Overview
8
8
years of professional experience
Work History
Brand Associate
The Legal Mixer
Sydney, NSW
10.2024 - Current
- Spearheaded branding initiatives to enhance The Legal Mixer’s visibility among legal professionals in Sydney.
- Conceptualized and executed strategic campaigns, encompassing promotional materials, tailored digital content, and engaging social media strategies to drive audience engagement, and maximize event attendance.
- Conducted market research to identify audience preferences and optimize event offerings to align with the target demographic's needs.
- Fostered relationships with partners and sponsors to secure support and increase event value for participants.
Tutor
Ezzi Learning Centre
Sydney, Australia
02.2022 - 03.2023
- Conducted tutoring sessions both online and offline, providing flexible instruction to accommodate diverse student needs in one-on-one and small group settings
- Developed and implemented customized lesson plans, exercises, and study materials to reinforce key concepts and improve academic performance
- Assessed student progress regularly, offering constructive feedback and adjusting teaching strategies to suit different learning styles and academic goals
- Fostered a positive and encouraging learning environment to build student confidence, motivation, and a passion for learning
Customer Care Attendant
Melanie Doll House
, Online
03.2021 - 12.2022
- Provided exceptional customer service through various channels, including email, live chat, and phone, to assist customers with product inquiries, order tracking, and issue resolution
- Managed and resolved customer complaints and escalations promptly, ensuring a positive shopping experience and high levels of customer satisfaction
- Developed a thorough understanding of product offerings, promotions, and policies to provide accurate information and personalized recommendations
Office Intern
Nartel Enterprises
Sydney, Australia
09.2021 - 10.2021
- Greeted and assisted visitors and callers, addressing inquiries and routing them to the appropriate personnel
- Coordinated and confirmed appointments, optimizing calendar management and team schedules
- Provided administrative support, including document preparation, copying, and file organization, to enhance team productivity
Staff Member
Belmore Charcoal Chicken
Sydney, Australia
05.2017 - 11.2017
- Cross-trained in multiple kitchen roles, such as food preparation, line cooking, and dishwashing, to support team operations and adapt to changing customer demands
- Operated cash register and handled transactions efficiently, including processing cash and card payments, issuing receipts, and providing accurate change to customers
- Managed daily recovery tasks to maintain a clean and organized work environment, ensuring optimal productivity and a positive customer experience
Education
Bachelor of Marketing and Media - Marketing
Macquarie University
North Ryde, NSW06.2025
Skills
- Customer service and problem resolution
- Team collaboration and adaptability
- Client engagement
- Store maintenance
- Time management
- Multilingual communication (Vietnamese and English)
Extracurricular Activities
- Currently participating in a pro-bono campaign with Sound Scouts.
- Current member of Global Leadership Program at Macquarie University.
- Participated in food styling and photography for the VietKing restaurant menu shoot.
- Volunteered at 2023 Run2Cure Neuroblastoma.
- Volunteered at Vivid Sydney 2023.
- Volunteered at Marrickville Justice Fair 2021.
- Mentor of St Johns Park high school's STEAM program from 2020 to 2021.
- Videographer and Video Editor of PR team at St Johns Park high school from 2018 to 2021.
Timeline
Brand Associate
The Legal Mixer
10.2024 - Current
Tutor
Ezzi Learning Centre
02.2022 - 03.2023
Office Intern
Nartel Enterprises
09.2021 - 10.2021
Customer Care Attendant
Melanie Doll House
03.2021 - 12.2022
Staff Member
Belmore Charcoal Chicken
05.2017 - 11.2017
Bachelor of Marketing and Media - Marketing
Macquarie University
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