Nguyen Khang Mai
Summary
I am a proactive and confident person who look for every opportunity to improve myself. Although I ended my study journey in high school since 2019, I have experienced any jobs or works as much as I could to strengthen myself. Though work experiences, I have developed good communication skills and basic interpersonal skills because I am an introvert person. But that does not stop me from supporting other people and becoming better. Any works that open for me, I will work my best.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Bac, Me Pho Chatswoods
01.2022 - 02.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Roof Repairer
Viet Roofing
01.2019 - 06.2021
- Improved roof durability by identifying and repairing various types of damage, including leaks, punctures, and weather-related issues.
- Enhanced customer satisfaction by providing timely and efficient roof repair services, addressing both emergency and non-emergency situations.
- Conducted thorough inspections to assess the overall condition of roofs and determine the most appropriate repair methods.
- Collaborated with other roofing professionals to complete large-scale repair projects within specified timeframes.
- Managed works and solved customer problem.
- Supported in increasing the business by advertising and helping customer in giving their idea for roof painting
Restaurant Waiter
Hai Au Restaurant
05.2019 - 07.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Car Detailing
Burwood Car Detailing
01.2017 - 06.2018
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Increasing customer's satisfaction.
- Focusing on all details and all aspect of car's interior and exterior.
- Managed to increase income of the business by prioritizing work.
Education
High School Diploma -
Kingsgrove High School
Kingsgrove, NSW12.2019
Skills
- Customer Engagement
- Training new employees
- Managing work ( depending on work)
- Support and Assisting Customers
- Always thriving for success
- Disciplining on works
- Respecting all employees
- Paying attention to detail
- Ability to understand strengths and weaknesses of others
Certification
Driving, Racing, Drawing, Cleaning, Managing work, Training people with my own knowledge.
I do drive everyday, and always want to have a chance to race with a V8, V10 engine. I did have a chance to try the Mercedes-Benz Glc 63s V8 engine ($250k) and it was one of the best experience I have ever had. I like cleaning and want to see a clean environment in anywhere I own. In free time, I will draw with a hope that I can create a business from art. And Managing work and training people is what I am always do with a passion if someone want to learn from me, this include work ethics, professional skills,...
Languages
English
Limited Working
Vietnamese
Native or Bilingual
Timeline
Restaurant Manager
Bac, Me Pho Chatswoods
01.2022 - 02.2024
Restaurant Waiter
Hai Au Restaurant
05.2019 - 07.2019
Roof Repairer
Viet Roofing
01.2019 - 06.2021
Car Detailing
Burwood Car Detailing
01.2017 - 06.2018
High School Diploma -
Kingsgrove High School
Similar Profiles
SOEY VISETHSOEY VISETH
Restaurant Manager at Pho Ga Bac BacRestaurant Manager at Pho Ga Bac Bac
TYLER BAKERTYLER BAKER
MANAGER/MENTOR at PHO BACMANAGER/MENTOR at PHO BAC
Peter BuiPeter Bui
Server at Pho BacServer at Pho Bac