Nguyen Khanh Toan Tran
Wollongong,NSW
Summary
- Motivated Front of House with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
- Focused and reliable Server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
- Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
Certification
Work History
Food and Beverage Server
Nam Cuong Hotel
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Catered more than 300 guests per day.
Restaurant Waiter
Pho Viet Restaurant
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Managed over 50 customer calls per day.
Front of House
Toro Robata Sushi
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Kitchen Hand
M2 Kitchen
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor of Business - Business Analytics
University of Wollongong
Wollongong, NSW07.2026
Skills
- Billing and Payment Processing
- Alcohol Ordering
- Customer Needs Assessments
- Kitchen Staff Coordination
- High-Volume Environments
- Procedure Preparation
Languages
English
Full Professional
Certification
- RSA - Responsible Service of Alcohol
Availability
- Thursday to Sunday (all day)
Timeline
Food and Beverage Server
Nam Cuong Hotel
Restaurant Waiter
Pho Viet Restaurant
Front of House
Toro Robata Sushi
Kitchen Hand
M2 Kitchen
Bachelor of Business - Business Analytics
University of Wollongong
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