Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Han Le

chef
Berala,Nsw

Summary

Proven leader at Pancake On The Rocks, adept in task delegation and customer service, enhanced dining experience through effective team management and maintaining high cleanliness standards. Skilled in complaint handling and ensuring order accuracy, significantly improved service delivery by optimizing kitchen processes.

Overview

5
5
years of professional experience

Work History

Customer Service /Waitress Supervisor

Pancake On The Rocks
01.2020 - 01.2024
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Chef

Pancake On The Rocks
11.2018 - 01.2024
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.

Education

Individual Support of Ageing

Ultimo Tafe Sydney
Sydney, NSW
06.2024

Skills

  • Task Delegation
  • Complaint Handling
  • Order Accuracy
  • Customer Service
  • Greeting and Seating Guests
  • Safety Training

Languages

Vietnamese
Professional Working

Timeline

Customer Service /Waitress Supervisor

Pancake On The Rocks
01.2020 - 01.2024

Chef

Pancake On The Rocks
11.2018 - 01.2024

Individual Support of Ageing

Ultimo Tafe Sydney

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