NGUYEN TAM HUYNH
Croydon Park ,SA
Summary
I am a self-motivated, friendly and reliable person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. With a professional customer service skilled in achieving sales targets in high-end merchandise environments and an eye for detail I aim to pursue my passion for customer service or any type of job in a team where I can work collaboratively with others towards an objective of professional excellence. In 2009 I completed my Certificate 1 In General Construction: Building Construction studies and also obtained a Certificate 1 In Introductory Vocational Education: Building Construction in 2011. This has given me a range of practical capabilities that will meet in somehow of the needs of this role. While completing my studies I worked part-time as a Carpenter at LT Carpentry. After that I worked part-time as a Customer Service Assistant for The fish factory and moved to the full time position from 2013 till the beginning of 2017. My responsibilities in this role included providing face-to-face customer service and assisting on the floor with stock movements and visual merchandising. From January 2017 to July 2017, I have employed as a seafood processing worker at International Oyster & Seafoods. My daily duties include but not limited to filleting fish to order, opening oysters and packaging products. From July 2017 til early 2018, I have worked for Cleanseas Seafood Limited, in this job, I am supervising the workshop as well as filleting and packaging the product lines. This position has given me key employability skills while also allowing me to experience working in a professional and fast-paced work environment. While I was having some time off work due to private issue, I enrolled to Real Eastate Course to keep myself busy learning new skills and open my knowledge to a different area from all the things that I had done in the past. In October 2018, I start working for Startrack Adelaide and getting familiar with all the production lines, loading areas, scanners.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Seafood Processor
PARISSOS SEAFOOD
11.2019 - Current
- Reduced waste in the facility by implementing sustainable practices in handling and storage of seafood products.
- Enhanced production efficiency by streamlining seafood processing techniques and procedures.
- Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
- Assisted in the development of new product lines to meet changing market demands and increase profitability.
- Assisted in unloading truck with forklift
- Doing delivery to restaurant and supermarket
Customer Service Manager
Frewville Food Land
09.2020 - 07.2021
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Assistance with stocktake
- Management afternoon staff
- Filleting fish for tomorrow stock
Pick Packer
Aldi Distribution Center
03.2020 - 05.2021
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Picked and packed order items.
Picker Packer
Coles Distribution Centre
07.2019 - 11.2020
- Voice order picking
- Use electric pallet jack
Startrack Adelaide
10.2018 - 10.2018
- Unloading parcels
- Using RF scanner
Fish Processor
Cleanseas Seafood Limited
07.2017 - 03.2018
- Filleting fish to order
- Packaging products
- Supervising workshop
- Removed scales, bones and tails during cleaning procedures.
- Operated conveyor systems to quickly move fish throughout factory processing stations.
- Contributed to a positive team atmosphere by effectively collaborating with coworkers during high-volume periods.
- Maintained a clean and sanitary work environment, adhering to strict food safety guidelines.
- Sustained a high level of focus during extended work shifts, ensuring consistent quality and productivity throughout the day.
- Removed frozen fish from pans to bag, labeled and stacked in shipment freezer holds.
- Improved product quality with meticulous attention to detail in the deboning, skinning, and filleting processes.
- Cleaned and sanitized tools and other factory equipment following corporate procedures.
- Offloaded Number of pounds of frozen fish onto pallets before shipment daily.
- Cleaned, scraped, trimmed and filleted various seafood products.
- Stocked and rotated inventory of meats, poultry and fish to maintain quality and freshness.
- Kept detailed records of processed fish species, weights, origin information, maintaining accurate documentation for traceability purposes.
- Developed strong knife skills, enabling faster completion of intricate cuts without sacrificing precision or accuracy.
- Assisted in training new employees on established methods for efficient fish processing and safe equipment handling.
- Adhered to safety and cleanliness standards set by industry, OSHA and Department of Labor.
Food processing worker
International Oyster & Seafoods
01.2017 - 07.2017
- Filleting fish to order
- Opening oysters
- Packaging products
Sales Assistant
The Fish Factory
04.2013 - 01.2017
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Responded to customer questions and requests in a prompt and efficient manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Engaged with customers in a sincere and friendly manner
- Built relationships with customers to increase likelihood of repeat business
- Contributed to team success by exceeding team sales goals by 100%
Carpenter
LT Carpentry
01.2006 - 09.2013
- Specialized in foundations, framing and finish carpentry
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings
- Built and hung custom doors and frames
- Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets
- Followed established job site safety regulations and maintained a safe and clean work area
- Repaired roofs and flooring and remodeled bathrooms and kitchens
Education
Certificate 4 - Property Services
Real Estate Training College
Adelaide01.2018
Certificate 1 - Introductory Vocational Education: Building Construction
Tafe Sa Marleston
Marleston01.2011
Certificate 1 - General Construction: Building Construction
Tafe Sa Marleston
Marleston01.2009
Skills
- Sales experience
- Customer service-oriented
- Detail-oriented
- Cash register familiarity
- Data entry
- Friendly demeanor
- Strong work ethic
- Outstanding interpersonal skills
Certification
- Full Driver license Class C
- First Aid Certificate
- White Card
- Fork Lift License
Languages
Vietnamese
Full Professional
References
Micheal theodorou -+61 409 676 080
Jimmy perperiadis- +61 403 569 503
Timeline
Customer Service Manager
Frewville Food Land
09.2020 - 07.2021
Pick Packer
Aldi Distribution Center
03.2020 - 05.2021
Seafood Processor
PARISSOS SEAFOOD
11.2019 - Current
Picker Packer
Coles Distribution Centre
07.2019 - 11.2020
Startrack Adelaide
10.2018 - 10.2018
Fish Processor
Cleanseas Seafood Limited
07.2017 - 03.2018
Food processing worker
International Oyster & Seafoods
01.2017 - 07.2017
Sales Assistant
The Fish Factory
04.2013 - 01.2017
Carpenter
LT Carpentry
01.2006 - 09.2013
Certificate 4 - Property Services
Real Estate Training College
Certificate 1 - Introductory Vocational Education: Building Construction
Tafe Sa Marleston
Certificate 1 - General Construction: Building Construction
Tafe Sa Marleston
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