Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
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Nguyen Phan

Nguyen Phan

Mildura,VIC

Summary

Enthusiastic and customer-oriented individual with previous experiences working in food manufacturing industry. Skilled at multitasking, team-working and strong customer service. Experienced in hands-on work, food safety regulations and well-adapted in a fast-paced environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Grape Picker/Packer

TREVISCO GRAPES
02.2024 - Current
  • Identifying, picking, and sorting grapes according to specifications (size, type, and ripeness)
  • Working with quality control standards to pack assorted grapes, assisting in daily operation and maintenance of all packing equipment
  • Labelling sorted containers using RF scanner
  • Inspecting fruits for symptoms of diseases or insects, reporting issues to the team supervisor.

Customer Service

INFINOX CAPITAL LTD.
04.2022 - 07.2023
  • Frequently communicated with customers via various communication channels, including Zalo, Telegram, Email, and live chat
  • Resolved customer complaints promptly and effectively, ensuring customer satisfaction
  • Managed customer payment, handled financial transactions, such as deposits, withdrawals, and fund transfers, ensuring accuracy and security
  • Assisted with English - Vietnamese translation upon request.

Wedding Server

Thanh Tung Wedding Restaurant
02.2018 - 02.2019
  • Arranging table settings
  • Assisting cooks in food presentation
  • Serving food and drinks for attendants
  • Keeping tables clean and tidy at all times

Education

Bachelor of English Linguistics -

University of Technology and Education
01.2021

Skills

  • Effective communication
  • Strong customer service
  • Good teamwork
  • Product sorting and packing
  • RF scanning
  • Inventory management
  • Basic barista skills
  • Problem-solving
  • Followed food hygiene practices
  • Processing customer payment
  • Strong work ethics
  • MS Word
  • MS Excel
  • Internet Explorer

Certification

2023, Barista certificate, Rancilio products of Epicure Vina, Viet Nam

Personal Information

Visa Status: Full working rights

References

Available upon request

Timeline

Grape Picker/Packer

TREVISCO GRAPES
02.2024 - Current

Customer Service

INFINOX CAPITAL LTD.
04.2022 - 07.2023

Wedding Server

Thanh Tung Wedding Restaurant
02.2018 - 02.2019

Bachelor of English Linguistics -

University of Technology and Education

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