Nguyen Thao Nhu Truong
3 Railway Pde, Burwood, Sydney,NSW
Summary
With over 8 years in customer service, my competencies and capabilities including significant attention to details, leadership, teamwork, and effectively communication. In addition, I am a quick learner, optimistic and great responsibility person. I always pursue high grooming standards and professional performance on a daily basics. I am also a well time-management and reliable person.
Overview
3
3
years of professional experience
Work History
Portfolio Reservation Agent
Pullman Sydney Hyde Park
36 College St, Darlinghurst, NSW
07.2023 - Current
- Salary: $61,750/year
- Managing reservations for a group of six hotels.
- Took reservations from patrons by phone or email.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Verified guest information and payment options ensuring accuracy and completeness.
- Resolved guest complaints by providing exceptional customer service.
- Provided customers with information on hotel services, amenities, and packages.
- Researched and resolved customer issues.
Reservation Agent
The Langham, Sydney
Sydney, NSW
05.2022 - 07.2023
- Salary: $55,000/year
- Provide a smooth daily operation, including solving problems while providing exceptional services
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Know how to use Opera and Shiji
- Managing emails regarding to reservations
- Creating new reservations and arrivals check daily
- Dealing with Online Travel Agency (OTA).
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
F&B TEAM LEADER
The Langham, Sydney
Sydney, NSW
11.2021 - 05.2022
- Salary: $48,000/year
- Ensure the satisfaction of the guests
- Maintained a positive work environment that promoted collaboration between team members.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Sales Consultant
Global Realty PTY LTD
Sydney, NSW
06.2021 - 02.2022
- Developed and maintained relationships with clients to increase sales revenue.
- Worked with fellow sales team members to achieve group targets.
- Ensured customer satisfaction by providing follow-up support after purchases.
Education
BACHELOR OF BUSINESS MANAGEMENT -
TAFE Ultimo
12.2020
HOSPITALITY MANAGEMENT AND COMMERCIAL COOKERY -
TAFE Ultimo
11.2017
BACHELOR OF BUSINESS IN HOSPITALITY MANAGEMENT -
The Hotel School Sydney, Southern Cross University
06.2016
Skills
- Detail Oriented
- Time Management Abilities
- Interpersonal Communication
- Positive Reinforcement
- Gentle Discipline
- Caring and Understanding
Language
- English Test Score: IELTS 7.0
References
References available upon request.
Timeline
Portfolio Reservation Agent
Pullman Sydney Hyde Park
07.2023 - Current
Reservation Agent
The Langham, Sydney
05.2022 - 07.2023
F&B TEAM LEADER
The Langham, Sydney
11.2021 - 05.2022
Sales Consultant
Global Realty PTY LTD
06.2021 - 02.2022
BACHELOR OF BUSINESS MANAGEMENT -
TAFE Ultimo
HOSPITALITY MANAGEMENT AND COMMERCIAL COOKERY -
TAFE Ultimo
BACHELOR OF BUSINESS IN HOSPITALITY MANAGEMENT -
The Hotel School Sydney, Southern Cross University
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