Duy Tien Khuong Nguyen
Woodville,SA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Hospitality Representative /Recruitment Consultant
Self Employed Services
07.2021 - Current
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Identified and resolved customer complaints concerning food or lodging.
- Observed established health and safety regulations to safeguard teams and guests.
- Established unique service goals to each venue to provide constant and excellent service.
Chef De Partie
Emirate Leisure Retails
05.2023 - Current
- Maintained well-organized mise en place to keep work consistent.
- Rotated stock to use items before expiration date.
- Plated meals paying special attention to garnishes and overall presentation.
- Operated all kitchen equipment safely to prevent injuries.
Demi Chef/Sous Chef
THE WELLINGTON HOTEL
10.2021 - 12.2022
- Coordinated effectively with service staff on timing of meal plating and delivery to guarantee freshness and adequate food temperature.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Reduced costs and losses through regular rotation of fresh food items and employment of waste-reduction food prep techniques.
- Adhered to food safety regulations and culinary best practices in preparation of ingredients and meals.
- Supported chef de partie in daily mise-en-place, assigned preparation projects and inventory activities.
- Acted as head chef when required to maintain continuity of service and quality.
- Modernized work processes to reduce guest wait times and boost daily output.
- Collaborated with staff members to create meals for large banquets.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Assisted with development of new menu items, researching and workshopping recipes compatible with existing menu.
Medical Equipment Production Worker
Sarstedt
04.2021 - 09.2021
- Resolved problems, improved operations and provided exceptional service.
- Supervised work of contracted employees to keep on task for timely completion.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Chef De Partie
Intercontinental Hotel
12.2019 - 07.2020
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Prepared items for roasting, sautéing, frying and baking.
- Rotated stock to use items before expiration date.
- Maintained well-organized mise en place to keep work efficient and consistent.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Customer Service Assistant
NNQ EXPRESS
01.2021 - 06.2021
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Described and explained details about foods options to inform customers and guide purchasing decisions.
Chef
NNQ Vietnamese Restaurant
07.2015 - 03.2022
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Generated employee schedules, work assignments and determined appropriate compensation rates.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Mentored kitchen staff at all levels to prepare each for demanding roles.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Placed orders to restock items before supplies ran out.
- Verified compliance in preparation of menu items and customer special requests.
Education
HOSPITALITY MANAGEMENT
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SA09.2020
High School Diploma -
Woodville High School
Woodville, SA11.2017
Skills
- Inbound and outbound calling
- Documentation and reporting
- Sales
- Invoicing
- Staff Management
- Quality Assurance Controls
- Cleaning
- Store Merchandising
- Customer Complaint Resolution
- Sanitation guidelines
- Recipes and menu planning
- Kitchen equipment operation and maintenance
- Payroll and scheduling
Timeline
Chef De Partie
Emirate Leisure Retails
05.2023 - Current
Demi Chef/Sous Chef
THE WELLINGTON HOTEL
10.2021 - 12.2022
Hospitality Representative /Recruitment Consultant
Self Employed Services
07.2021 - Current
Medical Equipment Production Worker
Sarstedt
04.2021 - 09.2021
Customer Service Assistant
NNQ EXPRESS
01.2021 - 06.2021
Chef De Partie
Intercontinental Hotel
12.2019 - 07.2020
Chef
NNQ Vietnamese Restaurant
07.2015 - 03.2022
HOSPITALITY MANAGEMENT
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
High School Diploma -
Woodville High School
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