Nguyen Trong Tin Pham (Harvey)
Summary
- Graduate Chemical Engineering student versed in reviewing plans, writing reports, researching solutions and implementing manufacturing procedures. Willingness to learn, follow instructions and work cooperatively within team environments. Computer competencies include various technical drawing programs and MS Office applications.
- Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
- Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with 4-year history of superior performance in remote environments.
- Dedicated Warehouse team member skilled in prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of following standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
- Hardworking employee enthusiastic about learning all occupation-related aspects inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Copy & Content Writer
Ho Chi Minh University Of Technology
03.2019 - 03.2022
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
Tutor
Self Employed Services
10.2018 - 01.2022
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Developed student confidence through positive reinforcement strategies.
Event Organizer
OISP Student Ambassador
11.2018 - 12.2021
- Coordinated schedules and timelines for events.
- Consulted with customers to determine objectives and requirements for events.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
Secretary Specialist
Office For International Study Programs At HCMUT
09.2018 - 12.2021
- Scheduled appointments and conducted follow-up calls to personnel and clients.
- Maintained daily report documents, work progress, and reminders.
- Registered and analysed data into system and updated client contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, emailing, and filling documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Store Manager
Phuc Long Tea And Coffee
06.2020 - 07.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
Groceries Store Worker
Co-op Marketplace
04.2018 - 07.2021
- Performed inventory control, such as counting, and stocking merchandise.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
Warehouse Worker
Lotte Mart
10.2018 - 12.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Sales Representative
Health And Beauty Shop
06.2018 - 07.2020
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Assistant Store Manager
Phuc Long Tea And Coffee
01.2020 - 05.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Front of House Team Member
Pho Le Vietnamese Cuisine
06.2019 - 04.2020
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Front of House Team Member
Phuc Long Tea And Coffee
01.2019 - 12.2019
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Calculated billings and hotel charges and provided receipts to customers, delivering proof of transaction.
Front of House Team Member
Ali Food Corner
06.2017 - 11.2019
- Answered customers' questions, recommended items, and recorded order information.
- Helped guests at tables when in need of assistance.
- Monitored food quality and freshness throughout day.
Education
Bachelor of Engineering (Honours) - Chemical Engineering & Pharmaceutical Engineering
The University of Adelaide
Adelaide, SA, Australia05.2023
Bachelor of Engineering - Chemical Engineering & Pharmaceutical Engineering
Ho Chi Minh University of Technology
Ho Chi Minh, Vietnam12.2021
Skills
- News Writing
- Consistent Brand Messaging
- Promotional Marketing and Advertising
- Proofreading
- Creative Writing
- Peer Content Editing
- Technical Writing
- Effective Writing
- Concept Development
- Editing Skills
- Content Marketing
- Multimedia Writing
- Records Management
- Student Evaluation
- Group Tutoring
- Lesson Planning
- Study Plan Development
- Progress Reporting
- Technology Integration
- Creative Thinking
- Proficient in Microsoft Word, Excel, and PowerPoint
- Adaptable Nature
- Composition Writing
- Essay Writing
- Problem-Solving Skills
- Verbal and Written Communication
- Records Maintenance
- Writing Assessments
- Writing Tutoring
- In-Person Tutoring
- Online Tutoring
- Student Reporting
- Meeting Planning
- Operations Oversight
- Workflow Management
- Expense Tracking
- Event Planning
- Vendor and Contract Negotiations
- Social Media Management
- Logistics Management
- Catering Coordination
- Food Service Knowledge
- Special Events Planning
- Client Meetings
- Scheduling
- Contract Negotiations
- Time Management
- Event Setup and Breakdown
- Pricing Negotiation
- Branding
- Vendor Management
- File Management
- Volunteer Management
- Vendor Relations
- Team Mentorship
- Fundraising Events
- Budget Management
- Menu Planning
- Room Setup and Breakdown
- Market Analysis
- Sponsorship Development
- Social Media Marketing
- Digital Marketing
- Customer Service
- Sales Support
- Calendar Management
- Mail Distribution
- Organization
- Report Writing
- Risk Management
- Promotional Planning
- Store Merchandising
- Competitor Monitoring
- Shift Scheduling
- Employee Training
- Work Planning and Prioritization
- Team Leadership
- Problem-Solving
- Sales Strategies
- Maximizing Profitability
- Pricing Strategies
- Multitasking and Organization
- Merchandise Strategizing
- Loading and Unloading
- Order Preparation
- Quality Control
- Safety Training
- Microsoft Outlook
- Record Preparation
- Cleaning and Organizing
- Microsoft Excel
- Money Handling
- Multilingual
- Team Collaboration
- Food Inspection
- Menu Memorization
- Ingredient Preparation
- Sanitation Guidelines
- Cooking
- Food Preparation
Availability
- Open to part-time, full-time, casual, contract, sub-contract employment
- Able to start immediately - No Notice Period Required
- Available 24/7 - Willing to work at any time (Monday - Sunday) and all shifts (early morning - late night)
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Japanese
Professional Working
Certification
- Australian National Police Check, January 2023
Timeline
Store Manager
Phuc Long Tea And Coffee
06.2020 - 07.2021
Assistant Store Manager
Phuc Long Tea And Coffee
01.2020 - 05.2020
Front of House Team Member
Pho Le Vietnamese Cuisine
06.2019 - 04.2020
Copy & Content Writer
Ho Chi Minh University Of Technology
03.2019 - 03.2022
Front of House Team Member
Phuc Long Tea And Coffee
01.2019 - 12.2019
Event Organizer
OISP Student Ambassador
11.2018 - 12.2021
Tutor
Self Employed Services
10.2018 - 01.2022
Warehouse Worker
Lotte Mart
10.2018 - 12.2020
Secretary Specialist
Office For International Study Programs At HCMUT
09.2018 - 12.2021
Sales Representative
Health And Beauty Shop
06.2018 - 07.2020
Groceries Store Worker
Co-op Marketplace
04.2018 - 07.2021
Front of House Team Member
Ali Food Corner
06.2017 - 11.2019
Bachelor of Engineering (Honours) - Chemical Engineering & Pharmaceutical Engineering
The University of Adelaide
Bachelor of Engineering - Chemical Engineering & Pharmaceutical Engineering
Ho Chi Minh University of Technology
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