Nhan Thien Nguyen
Sunshine Coast,QLD
Summary
Motivated and adaptable professional with strong interpersonal and communication skills developed through hands-on experience in customer service. Experienced in working with individuals from diverse cultural backgrounds, demonstrating empathy, patience and cultural awareness which are key qualities for inclusive classroom environments. Skilled in web development and passionate about applying technology to support student engagement and learning. Committed to bringing collaboration, organization and problem-solving skills to a dynamic educational setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Part-time Staff
Da Cafe Time
08.2025 - Current
- Took customer orders and served food and drinks in a fast-paced environment, building strong communication and multitasking skills.
- Packaged takeaway orders accurately and efficiently, demonstrating attention to detail and time management.
- Maintained a clean and organized workspace, contributing to team safety and a positive environment.
- Interacted daily with diverse customers, developing cultural sensitivity and interpersonal skills, essential for inclusive teaching environments.
Intern
Joint Stock Commercial Bank for Foreign Trade of Vietnam
03.2021 - 08.2021
- Cross-checked and verified commercial invoice data to ensure accuracy and compliance with banking regulations.
- Handled end-to-end processes for ATM card issuance, replacement, and cancellation with high attention to customer service.
- Assisted customers in navigating and utilizing the bank’s mobile application, enhancing user experience and digital adoption.
Part-time Staff
Tous Les Jours Bakery
06.2018 - 08.2018
- Maintained a clean, safe, and organized work environment, demonstrating responsibility and attention to detail.
- Built positive relationships with both customers and team members, fostering a collaborative and respectful atmosphere.
- Communicated sensitively and effectively with customers from diverse cultural backgrounds, a key skill in inclusive classroom settings.
- Provided consistent and attentive service, strengthening interpersonal skills and the ability to manage diverse needs with empathy and patience.
Education
Master of Science - Computer Science
University of Wollongong
Wollongong07-2025
Bachelor of Arts - International Business
Hoa Sen University
Ho Chi Minh City, Viet Nam12-2021
Skills
- Web Development & Technology Integration in Education
- Communication and interpersonal skills
- Teamwork and collaboration
- Problem-solving and adaptability
- Time management and organization
- Customer service and support (student-centred approach)
Certification
PTE: 63 Overall with L:65, R: 56, S:66, W:67.
Languages
English
Professional Working
Timeline
Part-time Staff
Da Cafe Time
08.2025 - Current
Intern
Joint Stock Commercial Bank for Foreign Trade of Vietnam
03.2021 - 08.2021
Part-time Staff
Tous Les Jours Bakery
06.2018 - 08.2018
Master of Science - Computer Science
University of Wollongong
Bachelor of Arts - International Business
Hoa Sen University
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