Summary
Overview
Work History
Education
Skills
Current Employer Reference
Timeline
Generic

Nhat Hoang Phan

Newtown

Summary

Experienced professional skilled at collaborating with colleagues and customers in diverse settings. Adheres to health, safety, and security procedures while effectively communicating with stakeholders. Proficient in managing quality customer service and promoting workplace diversity awareness. Demonstrates strong teamwork and occupational health and safety awareness.

Overview

20
20
years of professional experience

Work History

Leading Hand

Royal Prince Alfred Hospital
12.2022 - Current
  • Leading and coordinating cleaners to ensure hospital sanitation standards are met.
  • Overseeing thorough cleaning of high-risk areas, including operating theatres and patient rooms, to prevent contamination.
  • Ensuring proper disposal of medical and general waste in compliance with health regulations.
  • Coaching staff on best practices, safety protocols, and infection control procedures.
  • Identifying hazards, reporting maintenance issues, and liaising with hospital management to ensure smooth operations.

Terminal Cleaner

Royal Prince Alfred Hospital
11.2019 - Current
  • Thorough disinfection of patient rooms, operating theatres, and high-risk areas to prevent infection spread.
  • Proper disposal of medical and general waste, including hazardous materials, following strict health regulations.
  • Sanitizing floors, surfaces, and equipment to ensure cleanliness throughout the hospital.
  • Adhering to hospital protocols and infection control standards to maintain a safe healthcare environment.

Team Leader

Radisson Blu Plaza Hotel Sydney
05.2018 - 10.2019
  • Leading and coordinating room attendants to ensure efficient workflow and adherence to hotel standards.
  • Conducting inspections to maintain a pristine and welcoming environment for guests.
  • Monitoring and replenishing cleaning products, linens, and guest amenities.
  • Coaching staff on best practices, safety protocols, and service excellence.
  • Addressing housekeeping-related concerns and ensuring a seamless guest experience.

Houseperson

Radisson Blu Plaza Hotel Sydney
03.2014 - 10.2019
  • Clean all public areas in the prescribed manner while following department standard operating procedures.
  • Pick up clean linen and refill the par stock of linen on each floor pantry. Delivering towels, cribs, rollaway beds, cots and other items to the guest rooms on requests.
  • Refill the par stock of guest amenities and supplies on each floor pantry.
  • Carry out any tasks assigned by the supervisors as and when needed.
  • Remove trash collected by room attendants.
  • Report all unsafe conditions and faulty equipment to Supervisors or Security.

Room Attendant

Radisson Blu Plaza Hotel Sydney
03.2014 - 10.2019
  • Cleaning rooms up to a very 5-star high standard, making beds, dusting, vacuuming, cleaning bathrooms - with an absolute commitment to workplace health and safety.
  • Maintaining consistency and refiling amenities in the rooms every day.
  • Checking minibar and replacing any items missing from the minibar.

Room Attendant

Novotel Rockford Darling Harbour Hotel
11.2013 - 03.2014
  • Preparing and cleaning rooms, making beds, dusting, vacuuming, cleaning bathrooms to 3-star hotel standards with an absolute commitment to workplace health and safety.

Laundry Attendant

Novotel Rockford Darling Harbour Hotel
11.2013 - 03.2014
  • Washing, Ironing and Delivering linen to the floors.

Sales Executive

Saigon tourist travel Service Company
02.2008 - 10.2013
  • Consultancy of all questions relating to Outbound tours.
  • Composing and handling documents, making contracts, setting up outbound tours.
  • Always keep contact with frequent customers as well as potential customers.
  • Last but not least, always show hospitality and warm welcome to new customers.
  • Answering phones, replying emails as well as sending and informing new schedules to customers.

Check-in staff

Tan Son Nhat International Airport
10.2005 - 09.2007
  • Welcoming travelers and assisting them with the check-in process.
  • Verifying flight bookings, issuing boarding passes, and allocating seat numbers.
  • Checking passports, visas, and other travel documents for validity.
  • Weighing and tagging baggage, ensuring compliance with airline regulations.
  • Answering passenger queries, providing flight information, and addressing concerns.
  • Directing passengers to the correct boarding gate and assisting with final checks before departure.
  • Helping passengers with disabilities, families with young children, and those requiring extra support.
  • Handling flight delays, cancellations, and customer complaints professionally.

Education

Diploma - Business English

College of Technology of Industrial Management
01.2003

Skills

  • Safety management
  • Innovation skills
  • Safety awareness
  • Problem-solving
  • Attention to detail
  • Team collaboration
  • Data entry

Current Employer Reference

Supervisor, Katerina Tsopanas, Royal Prince Alfred Hospital, 0418 260 565

Timeline

Leading Hand

Royal Prince Alfred Hospital
12.2022 - Current

Terminal Cleaner

Royal Prince Alfred Hospital
11.2019 - Current

Team Leader

Radisson Blu Plaza Hotel Sydney
05.2018 - 10.2019

Houseperson

Radisson Blu Plaza Hotel Sydney
03.2014 - 10.2019

Room Attendant

Radisson Blu Plaza Hotel Sydney
03.2014 - 10.2019

Room Attendant

Novotel Rockford Darling Harbour Hotel
11.2013 - 03.2014

Laundry Attendant

Novotel Rockford Darling Harbour Hotel
11.2013 - 03.2014

Sales Executive

Saigon tourist travel Service Company
02.2008 - 10.2013

Check-in staff

Tan Son Nhat International Airport
10.2005 - 09.2007

Diploma - Business English

College of Technology of Industrial Management

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Nhat Hoang Phan