Hanly Nguyen
Randwick
Summary
- Achieved high levels of customer satisfaction through effective needs assessment and product recommendations. Increased sales by promoting best-selling products and creating an engaging shopping experience. Maximized stock management efficiency, resulting in well-presented and fully stocked shelves. Met and exceeded store KPIs while empowering the team to reach daily targets. Celebrated by colleagues for a positive attitude and strong collaborative spirit. Developed advanced communication and problem-solving skills through frequent customer interactions.
Overview
5
5
years of professional experience
Work History
Barista
Banhmi Sil Vous Plait
07.2024 - Current
Wait Staff Member
Master Hot Pot
Parramatta, NSW
01.2022 - 05.2023
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed food and beverage orders accurately, minimizing wait times for patrons.
- Assisted in training new staff on menu items and service protocols to maintain quality standards.
- Collaborated with kitchen team to ensure timely delivery of meals during peak hours.
Front of House Employee
Subway
Lidcombe, NSW
03.2021 - 05.2022
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated with kitchen staff to ensure timely and accurate order deliveries.
- Assisted in training new employees on front-of-house procedures and customer interaction techniques.
Education
Certificate IV Hospitality
Foundation Education
Sydney, NSWMiller Technology Highschool
Liverpool, NSWSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Adaptive and creative
- Team leadership
- Cash register operation
- POS systems
- Coffee machinery
- New hire training
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
availability
Monday : available all day
Tuesday : available all day
Wednesday: available all day
Thursday: available all day
Friday : available all day
Saturday : available all day
Sunday : available all day
Timeline
Barista
Banhmi Sil Vous Plait
07.2024 - Current
Wait Staff Member
Master Hot Pot
01.2022 - 05.2023
Front of House Employee
Subway
03.2021 - 05.2022
Certificate IV Hospitality
Foundation Education
Miller Technology Highschool