Summary
Overview
Work History
Skills
Availabilty
Machine
Timeline
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Leah Pham

Leah Pham

Punchbowl, Sydney,NSW

Summary

“I have 1 year of
experience in F&B industry,
providing excellent customer
service at quality
establishment, also familiar
with POS and common
machineries. I am a good player, willing to support other teammates and can work independently to provide the exceptional service to customers.”

Overview

1
1
year of professional experience

Work History

Barista

Window's Cafe Bankstown
Sydney, 2200
02.2023 - Current
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.

Barista

Tini Coffee Shop
Hanoi, Vietnam
08.2023 - 12.2023
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Coffee machine cleaning and maintenance
  • Process cash payment, EPOS, refund

All-rounder

Highland Coffee
Hanoi, Vietnam
03.2023 - 07.2024
  • Taking order
  • Assist customer and perform upselling
  • Perform custerm service with confidence and
    smile.

Skills

  • Working adaptability and flexibility under
    high pressure environment
  • Fast learner
  • Able to work independently
  • Espresso Machine Operation
  • Cash Handling
  • POS Systems
  • Opening and Closing Duties

Availabilty

  • Flexible upon request

Machine

Familiar with using:

  • Coffee Machine: La Marzocco, Black Eagle
  • Grinder: Anfirm SP2, Mythos 1
  • Other tools: Scale, Tamper, Coffee Distributor

Timeline

Barista

Tini Coffee Shop
08.2023 - 12.2023

All-rounder

Highland Coffee
03.2023 - 07.2024

Barista

Window's Cafe Bankstown
02.2023 - Current

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Leah Pham