Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nhat Linh Pham

Brisbane,QLD

Summary


My journey in the field of International Business provided me with valuable knowledge and skills. However, the unforeseen challenges of the Covid-19 pandemic hindered my ability to secure a job in this field. In 2021, I found an opportunity at Vacenti Nursing Home, where I discovered my true calling in providing care for the elderly and disabled. This experience has been profoundly fulfilling, allowing me to make a tangible difference in the lives of others.

Working at Vacenti, I have witnessed the significant impact that compassionate care can have on individuals' lives. The joy and gratitude expressed by residents, even those suffering from dementia, have been incredibly rewarding. This role has not only been a job but a passion, aligning perfectly with my innate desire to help and care for others.

Recognizing the limitations of my current qualifications, I am eager to pursue a degree in Social Work. This field closely aligns with my current role, providing a structured framework to enhance my skills and knowledge in supporting vulnerable populations. A career in Social Work will enable me to expand my impact, contribute to social justice, and advocate for those in need, furthering my commitment to making a positive difference in society.

Overview

6
6
years of professional experience

Work History

Caregiver/ Servizi Assistant

Vacenti Aged Care Brisbane
11.2021 - Current
  • Provide personalized care to elderly and disabled residents, ensuring their physical and emotional well-being.
  • Utilize bilingual skills (Vietnamese and English) to cater to the specific needs of residents, including a Vietnamese-speaking resident.
  • Participate in ongoing training sessions to improve caregiving skills and maintain professional standards.
  • Develop strong relationships with residents, fostering a supportive and positive environment.
  • Monitor and record health changes, communicating effectively with healthcare professionals.

Supervisor of Takeaway Shop

Green Grocer Brisbane City
03.2018 - 09.2021
  • Managed daily operations, ensuring efficient service and high customer satisfaction.
  • Enhanced communication and teamwork skills by leading a diverse team.
  • Provided excellent customer service, addressing and resolving customer inquiries and complaints promptly.
  • Trained and mentored new employees, fostering a collaborative and supportive work environment.
  • Implemented strategies to improve workflow and productivity, contributing to the shop's overall success.

Education

Certificate III Individual Support Ageing And Disability

Australia Wide Training Institute
Brisbane, QLD
07.2024

MBA - International Business

Queensland University of Technology
Brisbane, QLD
07.2019

Skills

  • Bilingual Communication: Fluent in Vietnamese and English, facilitating better care and communication with diverse residents
  • Caregiving: Skilled in providing comprehensive care to elderly and disabled individuals, including those with dementia
  • Training & Development: Actively engaged in professional development to enhance caregiving skills
  • Empathy & Compassion: Demonstrated ability to connect with and support individuals on a personal level, contributing to their overall well-being
  • Customer Service: Strong background in customer service, ensuring customer needs are met and satisfaction is achieved
  • Team Leadership: Proven ability to lead and manage teams effectively, fostering a positive and productive work environment

Timeline

Caregiver/ Servizi Assistant

Vacenti Aged Care Brisbane
11.2021 - Current

Supervisor of Takeaway Shop

Green Grocer Brisbane City
03.2018 - 09.2021

Certificate III Individual Support Ageing And Disability

Australia Wide Training Institute

MBA - International Business

Queensland University of Technology
Nhat Linh Pham