Nhi Ho
Brunswick,VIC
Summary
I provide great customer service and enjoy working as part of a team. I have experience in working at a hospitality industry for more than 12 months. I always go the extra mile to ensure I have done the best job possible and feel great satisfaction at providing the best customer service possible.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier ; Back of House
Roll'd
08.2023 - Current
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Cashier
Sushi Hubs
10.2022 - 08.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
Customer Service Cashier /Front of House Team Member
Roll'd
04.2021 - 10.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Oxley Christian College
Chirnside Park, VIC11.2023
Skills
- Organised
- Effective communicator
- Self-motivated
- Creative
- Teamwork
- Fluent in Vietnamese and English
References
Linda Doblin, Career teacher, Oxley Christian College, ldoblin@oxley.vic.edu.au, +61 39727 9900
Timeline
Customer Service Cashier ; Back of House
Roll'd
08.2023 - Current
Customer Service Cashier
Sushi Hubs
10.2022 - 08.2023
Customer Service Cashier /Front of House Team Member
Roll'd
04.2021 - 10.2022
High School Diploma -
Oxley Christian College
Similar Profiles
Savanna HemSavanna Hem
Food Service Worker at Roll'dFood Service Worker at Roll'd
HA MY (Chloe) NGUYENHA MY (Chloe) NGUYEN
Staff Member at Roll'dStaff Member at Roll'd
Suha Kouser Suha Kouser null
All Rounder at Roll'dAll Rounder at Roll'd