Nhi Lam Tuyet
Melbourne,VIC
Summary
I'm a dynamic customer service with extensive experience at Coop Mart supermarket and Highlands Coffee in Vietnam. Proven expertise in cash handling and point of sale systems, consistently delivering exceptional service and enhancing customer satisfaction. Adept at managing high-volume transactions while fostering a collaborative team environment. I'm committed to maintaining operational excellence and compliance with safety standards.
Overview
1
1
year of professional experience
Work History
Cashier
Coop Mart
Vietnam
11.2024 - 01.2025
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Welcomed customers, offering assistance to help find store items.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Coffee Shop Worker
Highlands Coffee
Vietnam
01.2024 - 12.2024
- I had managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Greeted customers and provided friendly customer service.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Utilized POS system to receive and process customer payments.
Education
Associate of Business Administration - Business
RMIT University
Melbourne, VIC03-2028
High School Diploma -
Nam Ky Khoi Nghia Highschool
Vienam06-2024
Skills
- Customer service
- Cash handling
- Point of sale systems
- Team collaboration
- Inventory management
- Sales transactions
- Cash handling expertise
- Customer service representation
- Customer service best practices
Languages
Vietnamese
Native/ Bilingual
English
Limited
Timeline
Cashier
Coop Mart
11.2024 - 01.2025
Coffee Shop Worker
Highlands Coffee
01.2024 - 12.2024
Associate of Business Administration - Business
RMIT University
High School Diploma -
Nam Ky Khoi Nghia Highschool
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