Summary
Overview
Work History
Education
Skills
LANGUAGES
ABOUT ME
Timeline
Generic

NHI LE HAI NGUYEN

Summary

After close to 5 years in the workforce, I'm a creative and team-oriented retail specialist ready to make a real impact. I specialize in driving growth and boosting brand recognition through smart advertising and promotion strategies. This positively affects various parts of the company, like sales, reputation, and overall expansion. My competitive mindset and strong work ethic come from being active in sports, having diverse work experiences, and pursuing academic goals. This mix of experiences not only shapes how I approach my work professionally but also fuels my constant pursuit of excellence. I shine at providing excellent customer service and navigating the balance between effectiveness, efficiency, and cost-effectiveness. My consistent record of being recognized for outstanding sales achievements and dedication to excellent customer interactions speaks to my hardworking, enthusiastic, and motivated work style.

Overview

6
6
years of professional experience

Work History

Founder

Banh Xeo Co Ba
03.2025 - Current
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Led the strategic planning process to define business goals and ensure alignment across all departments.
  • Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
  • Created organization's mission and vision statements for use by employees.

Salesperson

Harvey Norman Maribyrnong
11.2023 - 03.2025
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.

Front of House Team Member

Schnitz
02.2022 - 03.2025
  • Established a cozy atmosphere by greeting each customer
  • Maintained tidy and organized work areas to preserve aesthetics, support cleanliness and quality standards.
  • Managed over 50 customer calls per day
  • Trained new staff in front-of-house procedures, customer relations
  • Operated cash register for cash, cheque and credit card transactions
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.

Nail Stylist

Richwell Spa
12.2019 - 06.2023
  • Developed and maintained strong relationships with clients to increase loyalty, trust and satisfaction.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Used gels and glitters to create custom nail art designs for clients.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Offered advice and recommended products to improve and maintain nails.

Internship Migration Law

Bright Education
05.2022 - 07.2022
  • Reviewed, drafted and revised agreements and contracts to protect client interests.
  • Met with clients to help attorneys prepare for depositions.
  • Summarized deposition transcripts and case materials for senior review.
  • Collaborated with attorneys to develop strategies for each case.
  • Increased sales by 5%

Restaurant Waitress

Pho House
01.2022 - 04.2022
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Supported needs of 2- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality

Education

Foundation of Business -

La Trobe College

English Language And Literature - undefined

Melbourne Language Centre

Business - undefined

Strathmore Secondary College
11.2022

Bachelor of Business - Finance

RMIT University
Melbourne, VIC
12-2026

Skills

  • Station Preparation
  • Training Junior Team Members
  • Customer Needs Assessments
  • Place Settings
  • Brand Loyalty
  • POS Systems
  • Till Counting
  • Cash Management
  • Order Taking
  • Credit and Cash Transactions
  • Providing Feedback
  • Team leadership
  • Strategic thinking
  • Marketing
  • Entrepreneurial and innovative
  • Client engagement
  • Start-up operations
  • Project management

LANGUAGES

English - Full Professional
Vietnamese - Native or Bilingual

ABOUT ME

Originally from Vietnam, I moved to Australia in 2019 to pursue my education and build a long-term career. After graduating from Strathmore Secondary College, I completed a Foundation of Business program at La Trobe College and am currently studying Finance at RMIT University. My academic focus reflects my passion for financial systems, customer service, and working in structured, goal-driven environments—qualities that align closely with a career in banking.

Professionally, I have developed a strong foundation through roles in both the retail and hospitality sectors. I previously worked as a salesperson at Harvey Norman in Maribyrnong, where I gained valuable experience in client engagement, solution-based selling, and meeting performance targets. In addition, I am the founder and director of Banh Xeo Co Ba, a Vietnamese restaurant in Footscray. Running my own business has strengthened my leadership, operational planning, and financial management skills.

I am a motivated, customer-focused individual with a strong interest in the banking industry. My diverse background, hands-on business experience, and finance education equip me to thrive in client-facing roles and contribute meaningfully in a professional banking environment.

Timeline

Founder

Banh Xeo Co Ba
03.2025 - Current

Salesperson

Harvey Norman Maribyrnong
11.2023 - 03.2025

Internship Migration Law

Bright Education
05.2022 - 07.2022

Front of House Team Member

Schnitz
02.2022 - 03.2025

Restaurant Waitress

Pho House
01.2022 - 04.2022

Nail Stylist

Richwell Spa
12.2019 - 06.2023

English Language And Literature - undefined

Melbourne Language Centre

Business - undefined

Strathmore Secondary College

Foundation of Business -

La Trobe College

Bachelor of Business - Finance

RMIT University
NHI LE HAI NGUYEN