Nhi Nguyen

January 2021 – Present

• Spearheaded training programs for new hires and existing team members, ensuring adherence to operational standards and improving overall service quality.
• Led team operations during peak hours, managing food preparation and order fulfillment to deliver timely and accurate service.
• Acted as a shift leader, taking initiative in handling customer inquiries and complaints, providing prompt solutions to ensure customer satisfaction and retention.
• Collaborated with other team members to create a positive, energetic workplace, improving team morale and productivity.

• Nominated students for upcoming term prior to elections.
• Advocated for student needs, resulting in improved resources and support services on campus.
• Promoted student involvement through organizing campus events and activities.

• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Ensured accurate order fulfillment with diligent attention to details while assembling meals.
• Contributed to increased sales by upselling menu items and promoting special offers.