Overview
Work History
Skills
Certification
Referees
Timeline
Generic

Nhi Nguyen

Carrum Downs,Victoria

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front of House/Management Assistant

Commonfolk Coffee
01.2022 - Current
  • Assisted in generating quarterly and fortnightly fiscal financial reports.
  • Assisted with daily cash functions like payroll (Deputy) and wage allocations, budgeting, and cash and banking reconciliations.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Assisted with public relations by to help draw in new business and patrons.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Onboarded new employees with training and new hire documentation.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Monitored and supported back of house operations such as suggestions of menu items, costing of goods sold, assisting ordering and restocking for suppliers specifically related to kitchen, and performed kitchen duties when needed.

Cafe Manager

Revolution Coffee Roasters
06.2023 - 09.2023
  • Handled business administration functions such as cash register counting, and supply ordering.
  • Provide assistance to business owners through cafe operation implementation and small business start up operations.
  • Monitoring business operations, reviewing documents, identifying problems, analyzing information, and suggesting solutions.
  • Organized and analyzed primary and secondary research to understand industry, market and company trends.

Relief Supervisor AASA

Aerocare/Swissport
11.2019 - 12.2020
  • Leadership experience in fast-paced, service operation.
  • Intermediate skills in Microsoft Office Suite and Google Drive.
  • Senior First Aid Certificate and CPR(validity from 12 Dec 2019).
  • Strong ability to develop proficiency in using company IT systems.
  • Assist with occurrence investigation, reporting and audits as required.
  • Ensure that customer service team complies with company and client procedures and regulations, compliant in all mandatory skilled-based training for their roles.
  • Provide direction/coaching and feedback to staff, ensuring to meet/exceed service standards set by company and its clients.
  • Actively manage individuals' performance including routinely reviewing logs for direct reports and carrying out one-one-one conversations to address key issues.

Customer Service Representative

Aerocare/Swissport
08.2018 - 12.2020
  • Managing multi-faceted, fast paced and diverse on-the-ground customer service and support at Melbourne Airport.
  • Have an in-depth knowledge of basic operating systems.
  • Checking in passengers, providing boarding passes, assistance with self-service check-in kiosks, and other airline and passenger inquiries of policies.
  • Assistance with the preparation and completion of pre and post flight documentation
  • Highly initiative to manage a busy workload without close supervision.
  • Ability to perform well under pressure due to foreseeable and uncontrollable circumstances.
  • Assistance in lost, found and damaged baggage services.
  • Seek out efficiency gains within the customer service operations and contribute to the continuous improvement of the customer service operation.

Barista

10 Balcombe/Huntermarkets
01.2021 - 01.2022

Call Center Customer Service Representative

Toyota Financial Services
05.2020 - 10.2020

Barista

Airport Retail Enterprises Pty Ltd
12.2015 - 08.2018

Barista

Delaware North Companies
12.2014 - 12.2015

Barista

Evolve Eatery
05.2014 - 12.2014

Skills

  • Bilingual (Vietnamese and English)
  • Excellent communication skills
  • Leadership support role
  • Report creation - sales, financial figures, incidents, coaching/briefings, mishandled baggage via email/call contact
  • Ability to work under pressure in fast paced environments
  • Quality assurance control and account management skills
  • Flexible and hardworking
  • High level of people skills

Certification

  • Victorian Drivers License and own transportation
  • USI - 9KLEWF3XUQ


  • 2024 - CPCWHS1001 Prepare to work safely in the construction industry
  • 2024 - TC1 & TMI1 Skillset (completion Dec 2024)
  • 2024 - Cert IV in Accounting and Bookkeeping (completion Dec 2025)
  • 2022 - BSB30314 Certificate in Micro Business Operations
  • 2019 - HLTAID001 - Provide cardiopulmonary resuscitation
  • 2019 - HTLAID002 - Provide basic emergency life support
  • 2019 - HTLAID003 - Provide first aid
  • 2017 - Cert III in Hospitality (Complete Hospitality Training)
  • 2015 - Bachelor of Business (Accounting) - Completion of 12 units

Referees

  • Casey Holmes - General Manager of Hospitality at Commonfolk Coffee (0439 115 616) casey.holmes@commonfolkcoffee.com.au
  • Sam Keck - Managing Director & Founder at Commonfolk Coffee (0401 961 109) sam.keck@commonfolkcoffee.com.au

Timeline

Cafe Manager

Revolution Coffee Roasters
06.2023 - 09.2023

Front of House/Management Assistant

Commonfolk Coffee
01.2022 - Current

Barista

10 Balcombe/Huntermarkets
01.2021 - 01.2022

Call Center Customer Service Representative

Toyota Financial Services
05.2020 - 10.2020

Relief Supervisor AASA

Aerocare/Swissport
11.2019 - 12.2020

Customer Service Representative

Aerocare/Swissport
08.2018 - 12.2020

Barista

Airport Retail Enterprises Pty Ltd
12.2015 - 08.2018

Barista

Delaware North Companies
12.2014 - 12.2015

Barista

Evolve Eatery
05.2014 - 12.2014

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Nhi Nguyen