Nhi Nguyen
Melbourne
Summary
Dynamic and results-oriented hospitality and retail professional with over 6 years of experience excelling in customer service, team leadership, and operational efficiency. Adept at fostering collaborative environments and leveraging strong communication skills to drive team success. Seeking an opportunity to apply my expertise in a dynamic workplace that values exceptional service and promotes continuous growth and development.
Overview
7
7
years of professional experience
Work History
Process Operator
Biological Therapies
04.2024 - 01.2025
- Contributed to a safe working environment by strictly adhering to GMP, and reporting potential hazards.
- Maintained accurate records of production data, facilitating informed decision-making for management.
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Picker Packer
Ingham Enterprises Pty Limited
01.2022 - 06.2023
- Efficiently picked and loaded orders, ensuring accuracy and timely delivery.
- Managed stock retrieval based on customer requests, maintaining inventory accuracy.
- Expertly packed orders, adhering to specific requirements and standards.
Concierge
Commonwealth Bank
12.2022 - 05.2023
- Delivered outstanding service by resolving telephone queries with clarity and politeness.
- Provided a welcoming atmosphere at reception, offering professional and friendly assistance.
- Ensured first-level support was accurate and responsive, directing inquiries appropriately to enhance customer satisfaction.
Team Leader
KFC Crown Casino
11.2017 - 08.2022
- Fostered a supportive and positive work environment, strengthening team morale and performance.
- Played a key role in promoting seasonal specials, boosting sales and customer engagement.
- Led the customer service team, setting high standards for service excellence and compliance.
Cook
Script Bar and Bistro
10.2021 - 04.2022
- Supported various kitchen stations during peak times, contributing to smooth operation.
- Maintained high standards of food safety and sanitation in preparation areas.
- Cultivated a positive and cooperative atmosphere, enhancing team and customer relations.
Shift Supervisor
Roll'd Barkly Square
02.2019 - 03.2022
- Led team efforts in operational improvement, resulting in enhanced product quality and service.
- Introduced effective KPIs, motivating staff and fostering a culture of excellence and accountability.
- Provided mentorship to new hires, elevating team competencies and cohesion.
Education
Advance Diploma - Hospitality
Le Cordon Bleu
Melbourne04-2023
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent time management and organizational skills
- Strong communication and interpersonal abilities
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with a keen eye for accuracy and efficiency
- Fluent in English and Vietnamese
- GMP trained
Reference
Phung Dao: Supervisor at Biological Therapies
Phone: 0432 406 696
Timeline
Process Operator
Biological Therapies
04.2024 - 01.2025
Concierge
Commonwealth Bank
12.2022 - 05.2023
Picker Packer
Ingham Enterprises Pty Limited
01.2022 - 06.2023
Cook
Script Bar and Bistro
10.2021 - 04.2022
Shift Supervisor
Roll'd Barkly Square
02.2019 - 03.2022
Team Leader
KFC Crown Casino
11.2017 - 08.2022
Advance Diploma - Hospitality
Le Cordon Bleu
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